Gladys Grace Adajar Mislang

GLADYS GRACE A. MISLANG December 19, 1986- OBJECTIVE To offer and share skills, abilities and knowledge that I have acquired during my work experience in the field of BPO; also, to add value to the company by maximizing its performance using these skills. SKILLS AND ABILITIES     Experienced with accounting systems (SAP and Emptoris system) Has knowledge at Microsoft Office (Word, Excel, PowerPoint, Outlook) Good leader and follower Hard-working, goal-oriented, flexible, responsible WORK EXPERIENCE Javier, Imperial, Villanueva & Partners, CPA Accounting and Statutory Compliance Analyst June 20, 2008 – June 20, 2010 Duties and Resposibilities:  Preparation of cash vouchers and petty cash vouchers  Preparation of Payroll – Allowances  Responsibility for bookkeeping jobs both for manual and computerized books of accounts of clients  Filing and organizing of business transaction documents  Preparation of tax dues of clients for BIR compliance  Remittance and filing of the reportorial requirements for SSS, PHIC and PAGIBIG  Handle the complete process of obtaining business permits of the clients  Entertain and handle clients Accenture, Inc. Philippines Accounts Payable Analyst August 2, 2010 – January 6, 2013 Duties and Resposibilities:         Responsibility for activities assigned by the Invoice Processing Lead Processes transactions of simple complexity level Processes pre-coded invoices, including those with and without a purchase order. Accurate, efficient and organized within daily responsibilities. Adaptable to learn new processes, concepts, and skills. Demonstrates the ability to work as part of a team. Escalates production issues to my team leader as appropriate. Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to. Accounts Receivable Analyst January 7, 2013 – January 10, 2014 Duties and Resposibilities:  Perform cash collection activities in line with company and client’s policies and procedures  Communicating with customers both verbally or in writing  Provide remittance details to cash applications team by contacting customers  Prepare and send out statement and copy of invoice if necessary  Provide customers with information as requested  Track and reconcile daily/monthly AR balance  Responsibility for activities assigned by the Collections Supervisor  Investigating into situations where invoices and customer information requirements may contradict.  Understand and perform Accounts Receivable supervisory activities if and when needed  Ensure all work is performed in accordance with targets. Awards and Recognition:  Belongs to Top Performers for the Month of March to December 2013 Indirect Procurment Helpdesk Analyst January 13, 2014 – Present Duties and Resposibilities:  Ensure all customer requests are completed as per the defined process and SLAs.  Provide process-level guidance and train the team members.  In charge of quality audit and will report performances along with gap analysis when necessary in order to propose improvement to the process.  Analyse all customers’ complaints and propose corrective actions.  Implement process changes, analyse the impact and monitor the change.  Constantly analyze complaints, rework, and quality failure and propose changes when required   Work closely with Team lead, P2P teams, vendors and specialists Junior team lead Awards and Recognition:  Belongs to Top Performers for the Month of January - May 2015 Infor PSSC, Inc. Philippines License Key Representative October 19, 2015 – Present Duties and Resposibilities:  Issue license keys for the software purchased by our customers  Validate order form  Generating monthly report, specifically for team’s total keys completed  Creating Report with formulas in Excel that will help our lead on his/her team performance report SEMINARS & TRAINING         Bookkeeping Training October 19 to November 23, 2009; National Institute of Accounting Technicians SAP Training August to September 2010; Accenture Inc. Philippines Basic Operational Excellence Training April 2011; Accenture Inc. Philippines The Bigger Picture October 2012; Accenture Inc. Philippines 3M: Managing My Metrics November 2013; Accenture Inc. Philippines Supervisor 101 Curriculum – Instructor Led Training June 2014; Accenture Inc. Philippines ROPE: Results from Operational Excellence July 2014; Accenture Inc. Philippines Client Management Basics November 2014; Accenture Inc. Philippines I hereby certify that the above information are true and correct to the best of my knowledge and belief. Gladys Grace A. Mislang