Gladys Wanjiru Kibira

I am a skilled professional with over two years of experience working as a customer service representative. With a strong background in customer service, I have sharpened my ability to actively listen, empathize, and address customer inquiries effectively, ensuring a positive and supportive experience. Additionally, my detail-oriented nature and organizational abilities make me well-suited for appointment setting, enabling me to schedule and coordinate appointments efficiently. Given my dedication to delivering top-notch customer service and my commitment to facilitating seamless interactions, I am confident in my ability to excel in this role and contribute to the success of the firm.

Responsibilities

Responded to customer inquiries via chat support, providing accurate and timely information regarding products, services, and policies. Resolved customer issues and complaints by identifying the root cause, troubleshooting problems, and offering appropriate solutions. Demonstrated strong multitasking abilities by handling multiple chat conversations simultaneously while maintaining high-quality service. Actively listened to customer concerns, showed empathy, and ensured their satisfaction through effective communication and personalized assistance.

In my other role as a customer service representative; I managed to perform the following roles;

Assisted customers via phone and email, addressing inquiries, resolving technical issues, and providing product information. Developed product knowledge through continuous training and self-study to provide accurate and up-to-date information to customers. Took notes of any issues raised and collaborated with the technical team to troubleshoot and resolve complex technical issues reported by customers.