Glaiza Margarette Estana

I'm a highly organized and detail oriented personal assistant, effective at multitasking and working quickly under pressure. My goal is to be able to contribute my knowledge and expertise in providing sales and administrative support involving efficient customer service. 

Efficiency, accuracy, and reliability are on top of my priorities. The quality of my work is very important to me, as I strive for perfection.

Expert and Experienced in:

1. AT&T Customer Service Representative for Billing and Sales

2. Customer Service Representative for a Furniture Company (handled multiple websites)

3. Customer Support for an Online Ordering Service (Beyond Menu)

4. Performance Manager for a Sales Team

5. Virtual Assistant for a Real Estate Agent ( TEAM REMAX) and Mortgage Company

6. E-commerce and Drop shipping experienced

7. Order fulfillment (Shopify, Ali express (Oberlo and Dropified)(Bulk ordering) ,Amazon, Ebay, Walmart, Samsclub)

8. Email Support (Zendesk)

9. Appointment Setter

10. Sales

11. Managing Facebook page

12. Chat support for Facebook inquiries

13. Handling disputes on Shopify

15. Managing the team

16. Handling customer emails on Amazon

17. Handling customer emails on Ebay

18. Fulfillment on Amazon and Ebay

Applications that I've used:

1. Asana

2. Tawk

3. Freshdesk

4. Zendesk 

5. Google sheets

6. Telegram

7. Zoho

8. Massfulfill 

9. Xporter

10. Oberlo 

11. Dropified 

12. Xsellco

13. Salesforce

14. Grasshopper 

15. Groove