GLEN THOMAS GAYANILO
Email Address:-Skype ID: glengayanilo
EDUCATIONAL ATTAINMENT
BS in Development Communication
Major in Development Journalism
Xavier University – Ateneo de Cagayan
S.Y-
SKILLS
•
•
•
•
•
Customer Service
Insurance
Social media management
Amazon Business (Product Research, Niche Research, Product Listing)
Microsoft and Google applications
RELATED EXPERIENCES
Renewals Account Officer
Chrysalis Insurance Agency – Costa Mesa, California, USA
February 2018 - Present
• Quotes quality and comprehensive insurance packages to new and existing clients
• Evaluates acceptability of risks based on condition of properties and underwriting guidelines of
insurance carriers
• Issues insurance certificates and documents as required by the operations and transactions of
clients’ businesses
• Provides insurance advise to clients and agents
• Manages and reviews the outputs of the quoting team to make sure accurate insurance
quotes are delivered to agents and clients in a timely fashion
• Conducts insurance trainings on new hires
Product Researcher
AMLEASH – New York, USA
January 2022 - May 2022 (Part-time only)
• Find products according to a set criterion based on price, sales rank, number of sellers, quality
of listing, etc.
• Research contact information and websites of product manufacturers
• List product details on a spreadsheet
Customer Relations Supervisor
Toyota Cagayan de Oro City/Toyota Zamboanga City - Cagayan de Oro City, Philippines
May 2015 - August 2017
• Oversaw customer relations operations to ensure excellent dealer customer service
performance
• Created and managed kaizen projects and action plans for operations-related concerns
• Managed social media accounts for marketing and customer support
• Resolved customer complaints in sales and service
• Reviewed all reports of subordinates to ensure correctness of data
• Designed customer relationship management activities for marketing and customer retention
• Enforced standardized systems and internal controls
• Conducted customer service trainings and cross trainings
Customer Relations Officer – Vehicle Sales
Toyota Cagayan de Oro, Inc - Cagayan de Oro City, Philippines
August 2014 - April 2015
• Assisted clients who purchased new vehicles to ensure sales satisfaction
• Distributed and explained after-sales discount perks and services
• Ensured compliance to the head office’s standard operating procedures
• Investigated and resolved sales-related customer complaints and concerns
• Maintained customer information for accurate database management
• Prepared and submitted daily and monthly reports to head office
Team Member Development Staff
Toyota Cagayan de Oro, Inc - Cagayan de Oro City, Philippines
November 2013 - July 2014
• Conducted corporate trainings and organized company events
• Designed training modules through training needs analysis
• Maintained training records of co-employees and prepared training-related reports
• Monitored internal customer service performance of teams and supervisors through
evaluation tools
• Administered the team members’ monthly proficiency exam and suggestions
Customer Service Associate
Stream Global Services - Cebu City, Philippines
February 2013 - September 2013
• Answered inbound calls from American customers of Sirius Satellite Radios
• Resolved billing disputes and account concerns in a timely manner
• Provided technical support for radio troubleshooting
• Sold Sirius Satellite Radios
• Maintained a high scorecard by providing quality customer support and meeting sales
targets
Customer Service Associate
Convergys Corporation - Cebu City, Philippines
July 2012 - January 2013
• Answered inbound calls from American customers of Sprint Mobile
• Resolved billing disputes and account concerns in a timely manner
• Provided technical support for mobile phone troubleshooting
• Upsold Sprint Mobile products and promos
• Maintained a high scorecard through providing quality customer support
SEMINARS ATTENDED
Online Trainings/Webinars
• Filipino Virtual Assistance Freelancing Course by Julmar Grace Locsin of FVA (12 hours)
• Make Money: The Complete Shopify Aliexpress Dropship by Tim Sharp (5.5 hours)
• Social Media University by Rachel Penderson (2 hours)
• Digital Marketing by Shaw Academy (10 hours)
• Facebook Ads Crash Course by Tim Sharp (2.5 hours)
• How to Start an Ecommerce Business in 2020 by CJ Cajoles – OFF University (20 hours)
• Amazon Seller VA Masterclass by Amazon Nation (15 hours)