Glenda Tavas-Palada

I am a customer service expert with more than six years of experience in the BPO industry. I have handled different roles such as a financial account customer service representative, hotel reservations agent, and sales representative.

During my employment, I had several pieces of training on how to secure a sale while providing excellent customer service, use of available tools online like different search engines, websites, third party internet booking sites and google maps to ensure the delivery of the best customer service to every customer calling for assistance.

I also was given the opportunity to handle two different teams for nine months as a Seasonal Team Manager where I learned a lot about leadership, time management, discipline, balancing expectations between my team members and our key performance objectives, properly sending