Glory Joy Cadena

As a medical virtual assistant with over nine years of experience, I provide high-quality administrative and billing support to healthcare professionals and patients. I am HIPAA-certified and proficient in various Electronic Medical Record (EMR) systems, such as Kareo, Practice Fusion, GE Centricity, iCanotes, MDLand iClinic, IntelleChart, Amazing Chart, Athena, and eClinicalWorks. I also have experience in Home Medical Equipment (HME) and Durable Medical Equipment (DME) software, such as Fastrack and Bonafide.

I have accumulated seven years of experience as a customer service representative. In this role, my primary responsibility is to attentively address customer inquiries and concerns, striving to provide exceptional service. I ensure prompt resolution of issues and, when necessary, escalate matters to senior staff members. Upholding confidentiality is paramount, and I consistently go the extra mile to ensure customer satisfaction.

Currently, I work as a medical/billing virtual assistant for a neurology project, where I handle emails, appointment reminders, medical records, electronic files, authorizations, billing and insurance verification. I am passionate about delivering excellent customer service and building trust with patients and providers. I am also committed to learning new skills and staying updated on the latest trends and best practices in the medical field. My goal is to help doctors and patients achieve optimal health outcomes and satisfaction.

Availability: after US hours, weekends or flexible work schedule