GLORY
KEKEOCHA
Customer and User Experience Executive with nearly two years of professional
expertise in enhancing user satisfaction and driving customer engagement. Currently
pursuing a Master's in Applied Artificial Intelligence, demonstrating a commitment to
staying at the forefront of technology. Proven track record of improving UX, and a
future-focused mindset in the dynamic field of AI.
1 mount cheshunt waltham cross,
Hertfordshire, London, united Kingdom, En7
6rf--
LinkedIn: www.linkedin.com/in/glory-kekeocha
Professional Experience
November 2022 - September
2023
Customer & user Experience Officer
Suretree Systems
Conducted in-depth user research to understand customer needs, preferences, and pain points.
Developed customer journey maps to visualize and analyze the end-to-end user experience.
Designed and executed usability tests to evaluate the effectiveness and ease of use of digital products or
services.
Collaborated with design teams to create intuitive and visually appealing user interfaces.
Improved user experiences by optimizing information architecture, navigation, and interaction design.
Utilized various tools and software for usability testing, heatmaps, and user behavior analysis.
January 2022 - October
2022
Customer Experience intern
Suretree Systems
Collected and entered data related to customer interactions and feedback, and assisted in analyzing this
data for insights.
Designed and distributed customer satisfaction surveys, and gathered and compiled feedback to identify
areas for improvement.
Contributed ideas and insights to streamline customer support processes and enhance the overall
customer experience.
Assisted in creating and distributing surveys to gauge customer satisfaction and measure Net Promoter
Score (NPS).
July 2020 - December 2020
Sales & Logistics representative
Bikeman go Services Limited
Worked on inventory tracking, including stock levels, replenishment, and monitoring product availability.
Managed and updated customer information in the CRM system, including contact details and order
history.
Conducted market research to identify potential leads and target markets, contributing to sales strategy
development.
Education
September 2023 - Present
Master of engineering in Applied Artificial intelligence London South Bank University
AI and Machine Learning
Deep Learning
Python programming
September 2017 - October
2021
Bachelor of Science in Management information system Covenant University
Developed and implemented a comprehensive IT strategy to improve operational efficiency and
productivity.
Developed tools to analyze data for the purpose of evaluating performance and making decisions.
Key Skills
Languages: HTML(Intermediate),CSS(Intermediate), Java(Intermediate), Python(Beginner), R
programming (Beginner)
Microsoft: Office 365, Visio and Project
Power BI, Microsoft Excel, PowerPoint
Effective communicator, Detail-oriented and Quality-driven problem-solver
User centred Design, Data Driven insights
