-
Glory Okpala
Owerri, Nigeria
Administrative Assistant
-https://www.linkedin.com/in/gloryokpala/
:
EDUCATION
Advanced Virtual Assistant
Certificate, African Leadership X
2022
SKILLS
● Organizational skills
● Customer Service
● Inbox & Calendar Management
● TIme Management
● Excellent Communication
● Project Management
● Google Workspace (Advanced)
● Research skills
● Written Correspondence
● Proactiveness
● Multitasking skills
● Itinerary & Event Planning
LANGUAGES
English: Native Proficiency
SUMMARY
●
Diligent and self-motivated professional virtual assistant
with 3+ years of experience in organizational and
administrative tasks such as project management, calendar
management, written email copies, etc.
● Strong ability to meet deadlines with little to no
supervision.
● Revels at providing exceptional client service; particularly
adept at dealing with difficult customers.
WORK EXPERIENCE
Client Relationship Manager
2021 - 2022
Edazytech Integrated Services, Akwa Ibom (Remote)
● Maintained professional and productive relationships
with clients by automating email updates and scheduling
checkups, driving the retention rate of our old and new
clientele up to 80%.
● Performed extensive market research on new products
from leading competitors using the qualitative research
method, leading to significant changes that brought a
55% increase in customer satisfaction.
● Supervised a marketing campaign project by devising an
actionable project plan, resulting in a clear and concise
project plan which was well executed.
Italian: Basic Proficiency
Social Media Marketer
Zillian Group, Canada (Remote)
2020 - 2021
● Created and executed marketing campaigns that led to
an increase in the company’s online visibility and
awareness by 1500%.
● Formulated weekly reports using G-sheets and G-Slides,
resulting in a well-built company database for future
HOBBIES AND INTERESTS
Writing
Learning new languages
Making Art
reference.
● Devised a targeted plan sheet for keeping up with new
and cold clients, leading to a 68% increase in customer
retention rate.
Virtual Assistant
Glow Beauty Cosmetics, Owerri
2019 - 2020
● Formulated a working system for the company’s
incoming and outgoing emails, which cut down reply
delays by 70% and increased client satisfaction by 60%.
● Organized the company’s calendar for events and fairs
using calendar management methods, which reduced
the company’s inefficiency to keep up with programs by
70%.
● Executed good customer service to new and old clients
through bi-weekly and monthly check-ins and updates,
leading to an increase in our clientele by 50%.
