Glory

Lagos, Lagos, LA -- S u mma ry Customer Service representative with 2 years of professional experience, passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement, seeks a position in customer service with a reputable and growing organization. S k ills Ability to provide empathetic customer solutions and care promptly. Attention to detail when working with customers, team members and managers. Effective verbal and written communication skills Microsoft Office Proven aptitude for attention to detail when working with customers, team members and managers Excellent time-management and organizational skills Ex p e rie n c e Customer Service Specialist Lumotz Global Sports 09/2018 to 10/2019 Lagos, Nigeria Utilize practical problem-solving skills and techniques to provide conflict resolution for escalated customer service inquiries; used empathy and patience to provide excellent care Provide empathetic customer service to effectively handle customer concerns. Work with management team to improve current customer service solutions and processes. Customer Support Rep Auslogics Company 11/2019 to 04/2020 Sydney, Australia Escalated customer care issues to the appropriate division or supervisor as necessary. Promptly answered emails without leaving customers unattended, reduced customer wait time by 5%. Contribute to high-level of customer satisfaction by constantly maintaining friendly attitude. Solve technical and complex customer problems. Provide accurate information to customers Provide thorough support and swift customer resolution to 100 plus clients through emails. Respond to all inquiries and requests in a timely manner daily. Ed u c a tio n Bachelor's: Medicine Crimea Federal University 09/2012 to 06/2018 Simferopol, Russia