Golda Mier Icot

Golda Mier Icot 47b valley 6 First Street Belisario Compound, Paranaque City |- |-PROFESSIONAL SUMMARY Skilled Customer Service professional with extensive experience providing the first-class service within office and call center settings. Consistently exceed expectations through a dedicated work ethic and passion for helping people. Dedicated to self-development, ensuring consistent best practice and first-class results. Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge, and exceeding expectations. Work HISTORY QUANTIFIED MEDIA Customer Support| May/2020 to March/2021 Assisted customers with product complaints. Assisted customers by answering questions and solving problems. Achieved high sales percentage with a consultative, value-focused customer serviceapproach. HINDUJA GLOBAL SOLUTIONS Customer Service Representative | July/2016 to August/2019 Handling both inbound and outbound calls, assist members with their benefits, eligibility, and managing claims. Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns. Assisted members by answering questions and solving problems. Help member complaints in filing an appeal. PHILIPPINE OPPO MOBILE PHONE Sales Executive | February/2015 to May/2016 Serves customer by selling Oppo Phone and meeting customer needs Conduct demonstration of the Oppo phone Learn techniques in selling to meet the monthly quota EDUCATION BACKGROUND TERTIARY Bachelor of Science in Industrial Technology (Computer Technology) Nueva Vizcaya State University-Bambang Campus (S.Y-) SECONDARY Bontoc National High School San Ramon, Bontoc Southern Leyte (S.Y-) PRIMARY Bontoc Elementary School Poblacion, Bontoc Southern Leyte (S Y-) Trainings/ SEMINARS ATTENDED OJT ORIENTATION AND CAREER PREPARATION Nueva Vizcaya State University-BambangCampus (April 25,2013) ON-THE-JOB TRAINING Cooperative Bank of Nueva Vizcaya -. BambangBranch Bambang, Nueva Vizcaya (June 5, 2013-October 24,2013) ON-THE-JOB TRAINING Finance Services Department- Consumer Accounting Division Nueva Vizcaya Electric Cooperative (NUVELCO) Habit,Dubax Del Sur, Nueva Vizcaya (November 14, 2013-March 26, 2014) Skills Customer Service Skills Problem-solving Computer Skills Communication Active listening