Grace

GRACE GICHUHI Tel: - Email:-CAREER PROFILE SUMMARY I am a resourceful and reliable professional with a career spanning over 6 years as a high level executive assistant, Procurement and Sales support. I have demonstrated expertise and experience providing support to senior leaders and executives of different management levels. With extensive experience in, planning, organizing and coordinating tasks with competing priorities, I have successfully assisted in managing the implementation and execution of important tasks, managing the calendar, screening and training of new employees coordinating employee benefits, updating manuals and job descriptions and assisting management with all personnel matters. My experience in interacting with people from diverse cultures has seen me handle organizational communication across management levels. Some of the competencies I have acquired over the course of my work engagements include; operations management, administrative support, executive support and planning. Being a highly motivated and technologically-adept professional, I have a reputation for maintaining a positive attitude and producing high quality work. My goal is to secure a position where my skills in administration and sales expertise will be utilized in performing my roles and achieving the organization’s objectives. EDUCATION BACKGROUND  Bachelor of Business Administration and Management, Finance Option – St Paul’s University; 2010 to 2013  Diploma in Business Managements – Kenya Institute of Management; 2009 to 2010  Kenya Certificate of Secondary Education - Watuka Secondary School; 2004 to 2007 PROFESSIONAL COURSES Advance Certificate in Business Management - Kenya Institute of Management; April 2008 to January 2009 KEY SKILLS AND COMPETENCIES  Relationship Management: Ability to establish and grow strong relationships/partnerships with current and potential clients by interacting with them at a personal and individual level aided through presentations in order to meet their needs.  Customer Experience Strategies and Implementation: I am an expert at overseeing development and owning the customer experience strategy  Client Relations: Experienced in proactive client engagement through thorough product knowledge that results in better response to enquiries and complaints. Expert in reviewing customer trends/issues, proactively recommending solutions tailored to customer needs and providing high quality service to customers.  Reporting skills- Excellent at compiling and preparing monthly secondary sales reports and utilizing the information to optimize performance  Communication- Ability to relate well with everyone in a confident and professional manner ensuring that I appeal to what moves client and capable of good interaction with clients, distributors and my supervisors.  Executive Support and Planning: As a high profile executive assistant, I excel in assisting senior management directors schedule meetings, calendar and meeting management for the top 1 management team, planning and coordination of travels for the senior leadership teams, Planning and coordination of meetings with external stakeholders and ensuring efficient communication of key updates to the Directors.  Administrative skills: Experienced in handling high level administrative duties that include; development of the senior management team calendar of events, ensuring efficient and effective functioning of the Directors’ Office, Scheduling performance review meetings, coordinating activities that are initiated by or are the responsibility of the Directors, developing of the agenda items, taking minutes and ensuring implementation of agreed action points  Financial skills: I have gained substantial knowledge on matters finance such as financial accounting, finance reporting, monitoring expenditures, budget preparation and cost controls. WORK HISTORY Administration Officer Paytech Limited; May 2016 to date Duties and Responsibilities Business Development Roles  Play a key role in exceeding profitability goals by being involved in sales. I conduct product research and developed, writing of service proposal/ tenders.  Facilitate design sessions with system development team to create visual design mock-ups and project timelines.  Provides customers with professional, timely, accurate and effective solution proposals.  Facilitate in client onboarding meetings and negotiation.  Drafting and Proofreading of client’s contract documents ensuring that it entails all agreed upon  conditions. Work closely with project managers to ensure efficient transfer from sales to projects for implementation  Develop revenue projections to facilitate decision making.  Negotiate contracts and close agreements to maximize profits.  Develop trusted advisor relationships with key accounts and customer stakeholders.  Collaborate with sales team to identify and grow opportunities within territory.  Develop and share progress reports on set objectives to internal and external stakeholders  Collecting, interpreting and reviewing financial information to determine profitability of implemented projects.  Maintaining and managing databases and mailing lists using Office 365 apps such as Share Point and CRM system.  Communicating with potential clients on behalf of the CEO and representing him in Meetings upon request. Office Management  Developing office management policies and procedures manuals and ensure that they are adhered to.  Procurement of office furniture and fitting, office consumables and stationery.  Facilitate in the opening and closing of bank accounts.  Facilitate in the application and renewal of various operational licenses.  In charge of planning, organizing and implementing operations and procedures: managing correspondence; filing; procurement, inventory and supervision of administration staff and associated 2 tasks.  Ensuring that all company assets are tagged and numbered according to the assets register also maintain and updating assets register, regularly assess the conditions of assets and arrange for disposal of absolute assets.  Organizing conference facilities, consistently identifying cost-saving strategies to stay under budget.  Maintaining and managing databases and mailing lists using Office 365 apps such as Share Point and CRM system.  Communicating with banks in relation to accounts that need to be opened or closed on behalf of the company. Personal Assistant Roles  Coordinating and maintaining calendar and schedule meetings on behalf of the CEO hence increasing his efficiency.  Managing and reconciling the CEO expense account and making payments on his behalf.  Involved in making travel arrangements, book visa appointments, Flight Booking and Travel  Insurance for the Management and Projects teams. Administration/ Accounts Assistant Impax Business Solutions Limited; January 2014 to April 2016 Duties and Responsibilities  Proofread and prepared memos, documents and contracts, ensuring error-free correspondence to professionally represent the company  Developed product and service proposals / tenders in close collaboration with the sales team.  Worked closely with the sales team to on-board and integrate new clients.  Primary point of contact and built long-term relationships with customers  Managed clients on the CRM platform.  Established good working relationships with vendors/clients being their first point of contact in the organization by receiving them in a Professional and friendly manner.  Sort incoming mail and courier deliveries for distribution.  Received and stored office supplies ensuring that basic supplies were always available.  Charged with scheduling interviews on behalf of the Human Resource Manager.  Raising and sending client invoices on time.  Ensure that I perform monthly bank reconciliation, departmental billing, and payment to vendors this assists the organization in budgeting. Project Assistant Impax Business Solutions Limited; October to December 2013 Duties and Responsibilities  Tasked with performing Assets verification and reconciliation on Behalf of the organization to its clients ensuring that timelines are kept.  Prepared and assisted with pre-installation meetings.  Developed project submittal log and obtain designer’s approval.  Managed said submittal log and ensure all submittals are processed promptly.  Prepared all project meeting agendas and associated attachments as directed by the PM REFEREES Ms. Emily Mumbi 3 Human Resource Manager Impax Business Solutions Tel: - Email:-Teresa Wanjogu Finance Manager Paytech Limited Tel: - Email:-Cecilia Onchwari HR Consultant Tel: - Email:- 4