Grace Bautista

 Value Statement: Driven by success, hardworking, highly motivated, well-organized, fast learner and quality worker. I value creativity and encourages positive attitude while providing a quality job. Strive to make contribution to society through our business. Summary of Qualifications: 1. As consistent top collector of my team for 11months straight, my supervisor gave me the authority to led my team so that they can hit their goals at the same time it is my training for promotion. 2. I was a very determined and hardworking and I like being the best, therefore I strived the hardest to make sure that I can hit my quota and as much as possible do more to help the company. 3. As an agent, my manager’s trust me so much because of my professionalism. I also do jobs that are not part of what I only need to do, if it is only to help the team and the company. I am very willing to help every time and share my skills and best practices. Professional Experience Lists of Credit Repair Companies I worked with/for: Lenders Choice Credit Solution Credit RX Reliant Credit Repair Real Life Solutions Total Life Financial Restoration LLC Power of 24 Fix Sense Financial Ivy League Credit Solutions Unlimited Leverage Credit Brilliance Good Credit Builders Turbo Credit Professionals Creditology LLC March 2019 Personal Virtual Assistant Upwork Managing the schedule of my client Communication with all the contractors and setting up appointment Arranging meetings and providing updates for the business May 2019 - October 2019 Rose Gold Finance LLC (Good Credit Inc.) Homebased Credit Repair Analyst Do consultation calls Updates information Send letters and answer emails Provide monthly updates. May 2019 - September 2019 National Credit King Homebased Credit Repair Analyst Analyzing the report Updates information and processing disputes and payments Send letters and answer emails 03 February 2019 to May 2019 Reliant Credit Repair Upwork Full-time Disputes Credit Repair Analyst Disputing bad credit score to bureaus Provides solutions to clients Updates information Sending letters to creditors and bureaus Creating Goodwill Updating and helping client to increase credit score Making sure that all hard inquiries and negative accounts will be deleted 18 July 2016 to 10 May 2018 TELUS International Philippines Mckinley West, Taguig Customer Services Representative and Negative Balance Analyst (Mastercard) Outbound calls for Mastercard’s travel prepaid debit cards consumers. Provides solutions and information about troubleshooting the website. Updates information, activate, reloads and promos. 30 June 2015 to 02 May 2016 Transworld System Customer Services Philippines, LLC Pasig City, Ortigas Manila Debt Buyer and Pre-legal Collector • Collect the debt from different customers and offers settlement. Educate consumers regarding their debt and the business they have service with. Make sure that the customers know what are the consequences of not paying their debts Trained the new hires as I am the senior collector. Keep track of their schedules and answer the escalation calls about disputes. 30 June 2014 to 30 June 2015 Baycorp International Bonificio Global City, Taguig Skip Tracer and RPC Agent Utilize all the tools and system to keep track of the consumer records Searched all information about the consumer and the best way to contact them Making sure that all the informations are updated correctly before transferring the call. 03 October 2012 to 22 May 2014 RMH Teleservices Asia Pacific, Inc. Bonificio Global City, Taguig Third Party Collections Agent Making sure that right party contact was called and important information are verified and updated Explained the reason and consequences of having a debt and how will affect their credit scores. Providing options to make paying a lot easier. Negotiating to help the company earn and the consumer to settle their debts. Education Graduated 2017 Center for Culinary Arts – Manila (CCA-Manila) Katipunan, Quezon City Baking and Cooking Course • Completed the class without late and absent. Character References Joel Falcon Baycorp International Team Manager - Raphael Ricafort TELUS International Philippines Team Coach - Timothy Blanco Transworld Systems Customer Services Philippines, LLC Human Resourses Manager- I hereby certify that the above information is true and correct to the best of my knowledge and belief. Grace Bautista