Grace Gudoy

Grace Garcia Gudoy  Sec 11 Blk 7 Lot 11 Sta. Maria, Sto. Tomas, Batangas Mobile number:- Email:- PERSONAL INFORMATION Date of Birth:February 21, 1979 Place of Birth:Batangas Sex:Female Religion:Catholic Civil Status:Married Language/s Spoken: English, Filipino WORK EXPERIENCE Position:Production Operator Date of Employment:June 13, 2000 to September 30, 2012 Company Name:TNCSI/NEC Company Address:LISPII Position:Customer Service Associate Date of Employment:March 21, 2016 Company Name: Teletech (Lipa, Batangas) Account:Telstra Prepaid and Billing Live Chat Company Address:2nd Flr. Robinson’s Place, Lipa, Batangas Duties and Responsibilities Prepaid: Activates and troubleshoots prepaid mobile devices Process credits and adjustments Billing: Handle bill disputes and billing inquiries Upgrading plan Resolve complaints and escalations Position:Technical Support Representative Date of Employment:November 21, 2015 to February 22, 2016 Company Name: Alorica (SM City Lipa, Batangas) Account:Comcast (American Cable Company) Company Address:2nd Flr. Robinson’s Place, Lipa, Batangas Duties and Responsibilities Activates and troubleshoots cable boxes, DVRs, adapters and remote controls Schedules technician home visits for issues that cannot be resolved over the phone TRAININGS ATTENDED Training Title:Completion of Technical Intern Training Conducted By:JITCO (Japan) Period:3 years Skills Acquired:Machine Production, Visual Inspection CERTIFICATE OF COMPETENCE Certificate Title:Certificate of Completion of Technical Intern Training Certificate Number:- Issued By:Japanese Government Issue Date:May 01, 2010