Grace Lyn Libre

 Grace Lyn Libre Rizal St. Isabela Negros Occidental Philippines-- CAREER OBJECTIVE: Customer Service Representative with over 6 years of experience in telephone customer service, including sales, technical support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Handling travel account that specifically caters hotel and flight bookings. HIGHLIGHTS: Handled 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services. Research complicated cases without prompting to provide more comprehensive service to customers. Fluent in English Has 6 years experience as a Customer Service Representative Has experience in cold calling and telemarketing WORK EXPERIENCE: Appointment Setter Home Seller Cash Offer Freelance Job May 2022- June 2022 Operation Specialist Open Med Freelance Job March 2022- May 2022 Part Time English Tutor Palfish Freelance Job January 2021- June 2021 Customer Service Representative Panasiatic Call Centers Inc. Carlos Hilado Circumferential Rd. Corner Burgos Ext. Bacolod City- Customer Service Representative/Travel Consultant Teleperformance Magsaysay Ave Bacolod City Negros Occ. 6100 November 2021- March 2022 SKILLS: Excellent Communication Skills Language: Fluency in English Communication: Comfortable in Writing and Speaking Computer Literacy: Proficient at MS Word, MS Powerpoint and MS Excel Familiar with CRM tools such as Fresh Sales, Podio and Call Tools EDUCATION: Bachelor of Science in Elementary Education La Consolacion College Isabela S.Y-