Grace Otibhor

I am an excellent Customer Service Representative with over 3+ years of experience.

 I've learned to wear many hats to ensure our customers have the best experience possible on all fronts.

I understand the complexities of customer satisfaction and retention, and problem-solving comes naturally to me. I am always willing to take on tasks that will allow me to provide the best service to our customers.

It excites me to take on projects that would give our customers a better experience and I have an 85% success in project management as regards customer acquisition, retention and satisfaction.

Working with senior managers has improved my communication skills, which has aided me in working on cross-departmental projects.

Having graduated from a background that is unrelated to my career journey in the customer service industry, I have armed myself with the necessary skills to help me do my job effectively.

Technical Skills: Customer Engagement, CRM, Social Media DM, Customer Retention, Market Research.

Soft Skills: Persuasive Speaking Skills, Empathy, Adaptability, Ability to Use Positive Language, Clear Communication Skills, Self-Control, Taking Responsibility, Patience.