Grace Vickie Magaji

I have over 3 years of experience providing both short-term and long-term customer support services to quite a number of companies, both locally and internationally and have so far had 100% success rate in service delivery. I am fluent in English (both written and spoken), and have extensive knowledge in providing general customer support services; managing emails with over 100+ inquiries with a typing speed of 40 wpm and an average response time of 50 seconds, phone and text handling, inbound and outbound calling. I also have a wealth of experience in using special CRM tools such as; Zoho, Zoll, Zoom, Slack, Ringba, Justcall, Googlinks, Trackdrive, Vicidial, Andor, MD360,QuickBase, Microsoft office, Skype and I'm flexible to adapt to any preferred CRMs that suits your company's needs. I am a team player, scalable and can work with little or no supervision, and with stable internet, power supply, high quality equipment and a very conducive work environment, you ensured the highest standards of excellence while constantly overperforming the industry's KPIs, and keeping it cost effective. The most recent Customer Support jobs I have successfully completed can be seen in the following projects as provided below:

 http://www.loremsupport.com - Customer Support, email and phone handling, Chat operation, Lead generation, Appointment setting.

https://glutality.com/https://glutality.com/ - Telemarketing, Health and Insurance verification, Inbound and Outbound calls.

Should you want to learn about mem, do not hesitate to contact me at your earliest convenience.