SKILLS:
I am a trained Virtual Assistant currently working as an Admin Assistant for an Australian Real estate company. Aside from the tasks I do in the firm, I have also done data entry, web research (lead generation), travel accommodations, data mining, photo editing, email and calendar management. I also handled Social Media Management, Outbound Calling Lead generation, listing, Online Recruitment via Linkedin and Facebook, Phone Support – Technical Assistance and Customer Service.
I have basic knowledge with Content Writing, SEO, Transcription and Simple Web Design using Wix.com and Wordpress.com. I can do Basic Computer Troubleshooting such as network connection both dialup and cable, hardware and software related issues and virus infection. Good typing skills with 50 wpm.
Tools used: Freshdesk, Olark, CRMs (Zoho, Pipedrive and Revel), Canva, Pixlr, Adobe Indesign, Adobe Photoshop, Slack, Trello. Vicidial, Xlite, Vonage Residential and Business, Mailchimp, Hootsuite, Page Manager, Ring Central, Social Media Platforms (Linkedin, Facebook, Instagram, Twitter), mobincube, Google app, dropbox
WORK EXPERIENCE:
FREELANCING / HOMEBASED:
NHG Real Estate – Virtual Assistant (Australian Real Estate Co.) (January 10, 2019 – Present)
Process applications by collecting information from current agencies/landlords about their tenancy, validate the credibility and background history of the tenants, as well as income status and identity check.
Handle incoming and outgoing emails regarding property enquiries, routine inspection, routine inspection reports, rental arrears
Make outbound calls to contact tenants who are in arrears to remind about their payments as well as send sms notification to tenants in arreas
Update all the googlesheet trackers such as arreas, routine inspection, and property enquiries
Trained in Australia for 2 weeks and passed the Real Estate Agent License in Australian College of Professionals online course
Twitter and IG Account Manager – Part time (January 5 2019 – Present)
Manage Twitter page – engage to target audience by doing likes, comments and follow
Handled my client’s personal IG page to help engage with target niche through commenting on certain posts and doing likes daily
Carrnegie Watches - Admin/Research Assistant (E-Commerce watch store) – (April 2019 – June 2019)
Mostly done research for IG Influencers, Youtubers, Broaders with certain criterias to offer collaboration with the company
Act as a recruitment to search candidates such as content writers, high authority mediators, web
designer, Wikipedia writer etc via Upwork and People per Hour
Did some various research about products that we can use in the company
Handled Page Management and IG Page of the company and do engagement
Multilingual Talents – Recruitment Specialist (Dec 03 – Present) – Part time, Flexible
Respond to interested headhunters located in Europe
Send emails or schedule Skype interview to explain their tasks
Follow up for any referred candidates the headhunter sends
Upwork – Project Based - Virtual Assistant (May 21, 2018 – Oct 2018)
Post listings on Kijiji.ca
Search information such as schools for day care
Calendar Scheduling
Search for booking flights
Edited an online Ebook through Indesign
Search information about Hollywood artist such as personal info, latest movies, etc
Project based Admin Assistant / Data Entry – (July 27, 2017 – July 2018)
Searched for 100 restaurants that cater meat for clients that have poultry businesses.
Send emails to clients and list them to Zoho CRM as leads.
Search and verify data information through Linkedin and Twitter. Fill out needed information from a google sheet database.
Zoho CRM - add leads (2018)
Duedil.com/google.com company information research (November 2017)
Data Mining (October 2017)
Music file Research and verification through Spotify and Shazam (August 2017)
Accounts Manager – 4 Leaf Labs Clover – US based (Feb 21, 2018 – Dec 7, 2018)
Handled phone support assistance such as inquiries on our apps, resolve any technical issues such as printing receipts, unable to place online order, error on checkout, modify item descriptions on their menu, add features, and also do admin tasks such as data entry, update the master list in Google sheet, and photo editing
Client Acquisition Manager/Social Media Marketing– UK based (October 2017 – September 22, 2018)
Online recruitment where I connect via Linkedin.com to qualified people for specified job vacancies and prospective clients. I handle messages by respond to inquiries of interested prospects.
Add prospect clients to Pipedrive CRM for easy monitoring.
I also did a bit Social Media Management by making a content for a business page and scheduled post thru Hootsuite
Demand Science – Appointment Setter Lead Generation Campaign (May 2017 – June 2017)
Perform outbound calling to generated leads in Vicidial and use Xlite as dialer.
Provide scripts for designated campaigns and get a yes to the prospects
OFFICE BASED / BPO Industry:
24 [7] Inc.
MJ Plaza Bldg., Valero St., Ayala, Makati City, Philippines
Customer Service – Kohls.com US (September 2014 – March 16, 2017)
Place orders, check status of the deliveries, answer product queries and rewards points such as adding points and balance
National Help Desk / Tier II Support – Time Warner Cable U.S. ISP (May 28, 2013 – Aug 2014)
Provide technical assistance for customers who are experiencing internet connectivity issue both hardwire and wireless setup, provide billing info, upsell speed
Teletech
10th Floor EcoPlaza Building, 2305 Don. Chino Roces Ave. Makati City, Philippines - Dayshift
Inbound Sales Representative - Telstra (Australia Telecom) (Sept 04, 2012 – March 16, 2013)
handle incoming calls regarding billing concerns, process payment and any requests
modify current plans and process new orders for products offered by Telstra such as telephone, mobile, internet and TV service.
Sutherland Global Services
IT Park, San Isidro, Tarlac City, Philippines
Quality Assurance Analyst - AT&T Bronze (US) and Play.com (UK) (May 2010-June 2012)
Perform continuous process of listening to calls via recorded, live and side by side to evaluate the type of customer service that agents provide, handle emails, setup appointments for calibration.
Conduct huddles, and coaching to provide feedback in order to refine agents to bridge skill gaps and improve workforce.
oGenerate Progress Reports on daily, weekly and monthly basis to monitor the agents, teams and programs trending using MS Excel
oAttend calibration meeting with the client to listen and to provide scores using the monitoring form and discuss each parameter if everyone is calibrated.
Technical Support Representative – (Aug 2007-May 2010)
Microsoft Windows Live Onecare – antivirus software
provides free technical assistance for customers who has onecare subscription
Assist customers in removing virus and spyware infection in their computers by performing remote access on their desktop.
Provides assistance in installing, uninstalling onecare and performing back up and restore on their pcs
United Online Technical Support – Dial Up Internet Service Provider
Support customers with Netzero or Juno accounts who are having issues in connecting to the internet through dial up.
Also handled email issues such as sending, receiving and retrieving emails.
EDUCATIONAL BACKGROUND
Certifications/License
Australian College of Professionals - Real Estate Agent License (May 2019)– online certification
Filipino Virtual Assistance by Julmar Grace Locsin (July 2017)
An online freelancing tutorial with 12 sessions of combined live and recorded discusión. It has topics such as Data Entry and Transcription, Social Media Marketing and Management, Content Writing and Management, SEO and Lead Generation
SCHOOL ATTENDEDCOURSE / LEVEL
STI College TarlacBachelor of Science in Computer Science
Cut Cut 1, Tarlac City2003 - 2007 - Graduate with Honors
RECOGNITION:
SPECIAL RECOGNITION AWARD (Class Valedictorian - Academic Excellence)
Bachelor of Science in Computer Science
LEADERSHIP AWARD
Rotary International – Rotaract Club of STI College Tarlac President -)
SEMINARS ATTENDED:
Work Trainings:
Six Sigma Training (2010)
Improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes. It uses a set of quality management methods, including statistical methods and creates a special infrastructure of people within the organization. We also tackled basic MS Excel training.
School Trainings:
Microsoft Visual Fox Pro Seminar - December 16, 2006
Microsoft Visual Basic Seminar - December 9, 2006
PERSONAL DATA
Age:32
Date of Birth:October 20, 1986
Gender:Female
Civil Status:Single
Citizenship:Filipino
Language/Dialects:English, Filipino, Pampango
I hereby certify that all statement stated above are true and correct based from my knowledge and belief.
Gracie Lou Labrador
Applicant
