Greta Schneider

GRETA SCHNEIDER Placentia, CA 92870 | (310) 894−0910 (m) |- PROJECT & PRODUCT MANAGER Accomplished project professional with over ten years of success simultaneously supporting an array of business activities while reliably delivering to company objectives. Recognized by managers and peers as a strong individual contributor and teammate who is detail-oriented, easily builds relationships, anticipates roadblocks, resourceful, and quickly solves problems while under pressure and with a sense of urgency. Acts as catalyst to deliver practical solutions with an astute eye for fresh perspective. Communicates to crystalize vision and tasks for team members and external business partners. APPLICATIONS Microsoft Office: Access, Excel, Outlook, PowerPoint, Project, Paint, SharePoint, Word Project Tools: Asana, JIRA, Slack, GotoMeeting, Skype, Google Hangout, GIMP, Trello Methods: Agile, Waterfall CRM/Marketing: Agile CRM, Marketo, Salesforce, Simplero, WordPress, Zoho, Zapier Social Media: Content Creation, WordPress, Facebook, Google+, Twitter, LinkedIn, and more PROFESSIONAL EXEPERIENCE THRIVEUNION LIFE INC Technical Project Manager / Systems Administrator January 2019 – Present After the acquisition of MarketingPro by FMG, the owner founded a new startup and I act as a Technical Project Manager and Website/CRM and Marketing Administrator. ThriveUnion Life is an organization dedicated to providing personal development courses and group events focused on improving each individual and community. The organization has one chapter based in Orange County and derives revenue from monthly member dues and personal development courses. • Meet with Directors, Operational Managers, Website Developers to review and recommend technology solutions that meet customer requirements for sizing, branding, costing and project deadlines. • Elicit requirements, conduct competitive analysis and application needs assessment to prepare detailed recommendations for short and long-term enterprise application, resources, and support needs. Review recommendations and plan for scaling applications for growth with organization leaders. • Conduct weekly meetings to monitor and report on project process by presenting updates on progress as well as problems and solutions. • Act as Project Manager for WordPress projects including testing and troubleshooting and site administration as necessary. • Configure and maintain support applications including integrations from WordPress to Agile CRM, Zapier, social media, and email and text messaging applications. • Support team effort by pitching in at any level and effectively working across the organization to meet the needs of the business. 1 MARKETINGPRO, LLC (ACQUIRED BY FMG) Project/Product Manager, Marketing and Software Development February 2015 – March 2019 Led product definition, roadmap, and life cycle for the product, working with MarketingPro leadership, marketing, support, sales and software development teams to provide innovative strategy and thought leadership around the creation and implementation of product initiatives. Monitored all aspects of product lifecycle, including sales and technical performance, and make recommendations as needed to ensure maximum profitability. Oversaw critical timeline activities around product launches, voice of customer, and developing user preference insights. • Acted as JIRA administrator and scrum master, including prioritization and assignment of new feature requests or issues. Conducted monthly/weekly/daily sprint and resource planning, and backlog grooming using JIRA Kanban boards. Created and distributed productivity and burn down reports for team and business leaders. • Coordinated and participated in user testing, writing test scenarios/cases and matching back to requirements. Worked with development and business team to determine success of development. • Provided training to employees and ensure optimal product knowledge and create user guides for new and existing products. • Owned the process and performance for the services group (remote consulting, programming). • Identified and collaborate on market opportunities, develop, implement, and manage solutions, and provide subject matter expertise in complex situations. • Assessed financial implications, including profitability and viability, for complex product/market portfolios or segments that have significant organizational impact and manage project budgets. • Provided business justification for opportunity-based projects, make product decisions as needed. • Identified third party products that enhance the product solution and work with operations and engineering to integrate into our solutions. • Researched different technology solutions, contract bids, negotiate and manage service providers. • Prioritized product needs and develop and manage release plan for new and improved features. • Facilitated the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress; and provide corrective supervision if necessary • Assembled the project staff; for their technical or functional development, performance, and/or termination during the project or projects. ➢ Established Agile software development and support process. Created project intake process and service levels for operational issues, developing a standard process for gathering requirements and testing, soliciting more feedback form stakeholders, and ensuring the team worked to project specifications and hours increasing team productivity. ➢ Assisted with provider selection for a new data host including scalability needs, costs, and implementation timeline comparison as the company was experience a lot of application downtime and was in urgent need to migrate to a new host. After implementation, the customer application has experience no unplanned downtime. ➢ Spearheaded software modules UI/UX redesign resulting in improved customer experience. SHARP CAREER IMAGE Project Manager, Marketing & Customer Operation August 2012 −March 2015 Managed client projects from initiation and requirements gathering to completion, specializing in brand marketing, social media and content marketing projects. Liaised with clients to understand their projects’ needs, create project plans (work break down, structures, milestones, start/end dates), perform project close2 out including gathering feedback. Designed new marketing campaigns including digital advertising, public education, and unique events to promote the organization. DIRECTV July 2011 −August 2012 Project Manager, Sales and Marketing Operation Managed Sales Operations enterprise-wide initiatives to drive sales and improve customer experience. Key duties included project initiation, team facilitation, requirements gathering and validation, application and user testing (UAT/PVT), issue identification and resolution, risk management, stakeholder alignment, training/procedure development and status reporting to project team and senior leadership. ➢ 100% reduction in pilot-program billing errors impacting >700k customers ➢ 50% reduction in UAT execution time of test scripts saving >100 FTE hours per month ➢ 100% reduction in hours to support an existing program saving >40 FTE hours per month AT&T Project Manager, Sales and Marketing Operations October 2007−July 2011 Managed Sales and Marketing cross functional efforts and implementation for AT&T Telesales centers from systems requirements, development, testing, and implementation results monitoring. Acted as subject matter expert on systems, products and services and curated and created detailed system and business process procedures, developed training materials for call center agents (web modules, handouts, training manuals), facilitated training, and researched and answered complex or situational issues. ➢ Received the 2008 President's Circle Annual & Service Excellence Awards BOEING - Associate Project Manager, Supply Chain Operations T-MOBILE - Project and Process Manager, Cross Functional TECHNICAL SKILLS Business Analysis Data Mining, Integrity & Analysis Software Selection Service Provider Relationships Digital/Traditional Marketing Customer Experience Optimization Virtual Team Coordination Product Competitive Analysis & Strategy Product Lifecycle Management Needs Assessment & Interviewing Training & Sales Copywriting KPI Development/Results Measurements EDUCATION Bachelor of Science (B.S.), Business Management – University of Phoenix, Bellevue, WA Associate of Arts (A.A.), Accounting – University of Phoenix, Bellevue, WA Certified Copywriting Specialist (CCS) – Business Training Institute (2011) Inbound Marketing Certification – Hubspot Academy (2015) 3