Guillermo Campbell

J. G UI LLERMO C AMPBELL A. Q U AL I T Y , T R AI NI N G & B U S I N E S S M A N A G E R Home: - Mobile: - Email:-Web: pa.linkedin.com/in/guillermocampbell PROFI LE Registered Panamanian professional engineer with a master’s degree and extensive experience in industrial engineering, project management, quality, and health, safety, and environment consulting. Familiar with the manufacturing, logistics, construction, and education industries. Background has encompassed team leadership on international, multibillion-dollar heavy civil, canal, dam, and hydraulic structure projects. Adept at conducting audits and implementing processes/systems to remedy defects and improve efficiencies. Excels in developing curriculum and conducting training. Works well under pressure to meet deadlines and goals. Bilingual (Spanish/English). Proficient with Microsoft Office, Aconex, and Primavera project management software. C AR E E R T R AC K MWH GLOBAL, Cocoli, Panama --------------------------------------------------------------------------------------------------------------- 2010 to 2016 Deputy Design Quality Manager & Training Manager – (Panama Canal Third Set of Locks Project) Provided leadership to 50-75 professionals in the design, document control, QA inspection, and engineering services departments. Created, administered, and continually improved a Quality Management System (QMS) for the project organization. Developed and implemented a Document Control System for all project deliverables, including calculations, design criteria, plans, drawings, models, specifications, and technical reports, in accordance with ISO 9001 and industry standards. Reviewed external NonConformance Reports (NCRs). Documented root cause of internal Corrective Action Requests (CARs) and recommended remedial actions. Managed QA/QC records and reports for quality KPIs. Oversaw the project Construction Audit Program, including executing construction audits on external entities, providing recommendations and observations, reporting, and follow up. Directed the QA department in conducting multi-discipline QA spot check audits of field construction activities.  Integrated the QMS and Document Control System, enhancing project document control management and providing consistent, transparent, and auditable processes.  Managed document control for 10,000+ design drawings, 700+ technical documents, and 600+ submittal packages.  Designed the QMS to manage the review of 106,000+ technical documents and drawings supplied by subcontractors.  Coordinated the review process for 6,000+ Requests for Information (RFIs) issued by the client or client vendors.  Established ISO 9001-compliant procedures along with an internal and external audit program.  Planned, organized, and supervised a QMS training program, including identifying training and development needs, designing QMS training events and materials, maintaining training records/reports, conducting QMS training in Chicago and Panama, and coordinating QMS training events with joint venture partners in Bellevue, Buenos Aires, Milan, and Rotterdam.  Contributed in a $203M project by optimizing internal communication and deliverable consistency through process documentation and training. Generated $1M-$2M in savings by preventing product defects and nonconformance. Health, Safety, and Environmental (HSE) Manager – (several projects) Developed and managed project safety programs. Conducted job hazard analysis (JHA), inspections, site audits, and program evaluations to determine presence of hazardous conditions, such as noise, vibrations, chemical, physical, mechanical, indoor air quality, light levels, confined space, among others. Compiled data for maintaining and filing OSHA reports and logs for office and client. Administered the safety training program. Oversaw project and office HSE records and reporting.  Administered the safety training program and conducted project site audits to assess conformance. Acted as HSE representative for the Panama Canal Third Set of Locks Project, including evaluating field design changes and proposals involving safety.  Supported environmental engineering services as HSE manager for rescuing and relocating flora and fauna within the mine footprint for Minera Panama S.A. (First Quantum Minerals).  Oversaw construction management and quality control of the works of the Pando y Monte Lirio Hydropower Dams for HCH Hidraulica del Chiriqui.  Conducted environmental auditing for the construction of Panama’s Line 1 Subway for the Secretaria del Metro de Panama.  Executed an environmental audit of the construction and operations of two thermoelectric plants (37.5 and 55 MW) for KANAN Overseas.  Provided occupational safety and health consultancy services to Aquaviva Bottling Company, including developing a safety and health management plan for the bottling plant. Continues… J. G UI LLERMO C AMPBELL A. Page Two Home: - Mobile: - QUALIT Y, TRAINING & BUSINESS MANAGER Email:-Web: pa.linkedin.com/in/guillermocampbell C AR E E R T R AC K CATERPILLAR, INC., Peoria, IL, USA & Panama City, Panama -------------------------------------------------------------------------- 2007 to 2010 Warranty Administrator Handled reimbursement of warranty claims filed by dealers in Latin America. Cultivated positive working relationships with warranty analysts in Latin America.  Excelled as a multidisciplinary coordination liaison between dealers, production, service engineers, and clients for claims exceeding $90K.  Supported the development of global standardization practices for training new warranty analysts in Pune, India; conducting failure report analysis; reporting, submitting, and analyzing warranty claims; reporting corrective actions; and coordinating factory service follow-up. Parts Product Analyst Authorized Engineering Drawing Notices (EDNs) to support parts supply chain management for hydraulic excavators manufactured at assembly plant in Grenoble, France and Gosselies, Belgium. Analyzed service parts requirements and forecasted demand for parts. Updated databases for numerical parts records and the engineering data system. Calculated initial stocking requirements and availability based on procurement constraints. Communicated parts serviceability issues to the production team.  Executed multiple Six Sigma process improvement projects:  Facilitated consistent stocking decisions throughout the Caterpillar distribution network by enhancing the authorization process, while reducing months of supply and managed inventory costs.  Identified commonly redundant activities and waste in Caterpillar’s production system, maximizing authorizations and parts information productivity.  Revamped initial sourcing setup to elevate service levels and decrease waiting time for international part stock inventory.  Transitioned warranty processes from Latin America, North America, Asia Pacific, Europe, Africa, and Middle East to Infosys, an outsourcing company. Also provided safety engineering for the Kuna Nega Water Infrastructure project of the Footprints Possibilities & Engineers Without Borders organization and serves as an adjunct professor at the Universidad Catolica Santa Maria La Antigua, Universidad Especializada de Las Américas and Universidad de Panama, teaching industrial safety/hygiene, quality management, quality control, and project management. E D U C ATI O N /C R E D E N TI AL S Project Management Principles and Practices, University of California, Irvine, CA, USA Postgraduate in College Education, Universidad Catolica Santa Maria La Antigua, Panama Master of Engineering in Engineering Management, University of Louisville, Louisville, KY, USA Bachelor of Science in Industrial Engineering, Universidad Catolica Santa Maria La Antigua, Panama PANAMANIAN PROFESSIONAL ENGINEER REGISTER: No- EPC Project Planning and Control in Primavera P6, BIE Group, Peru Electrical Safety Training, Based on NFPA 70E Certified Environmental Auditor – ANAM - DIPROCA-AA- Occupational Hygiene and Safety Management Diploma, Universidad Tecnológica de Panamá, Panama Environmental Auditing, National Cleaner Production Center, Panama OHSAS 18001:2007 Interpretation and Implementation, National Cleaner Production Center, Panama Environmental Recovery and Management Plan, National Cleaner Production Center, Panama ISO 9001: 2008 Lead Auditor Training, SGS Panama, Panama General Insurance Adjuster, Wyoming Department of Insurance, Springfield, IL, USA Warranty Administration, Peoria, IL, USA Six Sigma Green Belt, Caterpillar Inc. University, Peoria, IL, USA Audit of Quality Norms ISO 9000: 2005, SGS of Panama, Panama