Hannah Faye Delfin

HANNAH FAYE M. DELFIN 104 Adelaide St., Pasig Greenpark Village, Pasig City- /- EDUCATION: 1997 - 1999 AMA Computer College Cainta – Marikina Computer System Design and Programming WORK EXPERIENCE: April 20, 1999 – June 5, 2000 KIMBERLY MANAGEMENT Account and Marketing Analyst Engaged in prospecting and soliciting funds from high network individuals to be traded in the foreign exchange market. Managed existing accounts by providing clients with in depth market/investment analysis (both Technical and Fundamental) through regular updates and sound investment recommendations. Performed actual spot market trading on several global currencies. June 17, 2000 – April 12, 2001 STOWN GARMENT FACTORY Account Executive Define business / project / product and position in the market and sustain position. Regularly monitor industry competitors and activities. Analyse impact on business / project and make necessary recommendations. Develop marketing and sales strategy including budget projections. Program and implement approved strategy. Regularly develop, recommend and monitor marketing budget to ensure cost effectiveness. Based on approved business plan, develop a detailed program and schedule of activities indicating critical deliverables from a marketing, legal, technical, and financial basis. Monitor and modify accordingly. Establish business relationships with other companies / individuals, as may be required. Ensure cost estimates and assumptions are realistic in preparing feasibility studies. Feb. 8, 2007 - March 27, 2008 ETELECARE Cebu Customer Service Representative Responsible for giving good customer service. Focused in customer satisfaction. Helps company retain customers by attending to customers’ needs. Responsible in maintaining the good image of the company. Supports and provides superior service via phone. Makes use of effective approach in call handling like, call transfers, call-backs, holds, Interruptions, and unintentional disconnects. Effectively deals with job stress, irate calls, and upset customers. Uses proper questioning and listening skills to properly address each query. June 14, 2013 – Dec. 12, 2013 YELLADWORKS Customer Service Associate Obtains client information via phone. Establishes policies by entering client information on the system. Informs clients by explaining procedures, answering questions and providing information. Maintains and improves quality by adhering to standards and guidelines. Updates job knowledge by studying new product description and participating in educational opportunities. SKILLS: Knowledgeable in MS Office Applications Proficient in English Excellent Communication Skills Independent, ambitious, well organized, highly dynamic, people – oriented and results driven. PERSONAL INFORMATION: Birthday: October 21, 1978 Age: 36 years old Civil Status: Married Nationality: Filipino