HANS ISMAEL VEGA SILVA
Costado Este polideportivo España casa 2do piso Naranja con blanco.
Managua, Nicaragua.
Contact info:
Nicaraguan Cel Number-
Skype ID: hans.vega85
Email:-Date of birth: October 22, 1985
OVERVIEW:
I'm an independent contractor very reliable with over 12-years of experience
under my belt in Customer Service, Sales, Retention, Lead Generation, Business
Development, Professional Translation and Interpreter and administrative skills
while providing the best experience towards your customers.
EDUCATION:
April 2008
Universidad Jean Jacques Rousseau
Bachelor’s Degree as a Pharmacist.
COURSES:
* Operating System advance and programming: Windows and Microsoft Office
(Word-Excel-PowerPoint)
*English Course as second Language.
WORK EXPERIENCE:
January 2021 – March 2021
Adventure life-Travel Agent
Tailor-Made Trips
Small Group Tour Small Ship Cruise
December 2020th – February 2021
The Global Investment Leaders Club
-Chief Business Officer
*Establishing and expanding trustful relationships with other investment leaders
in all regions of the world by conference calls.
August 2020th – January 2021
The Credit Pros
* Retention of customers
*Advisor on credit repair
*Customer service
January 2017th – February 2020 th
International Voyager Inc. (3 years)
Cruise Travel Advisor for multiple cruise lines
* Identify sales opportunity with new and existing customers to book cruise
reservations and travel insurance.
* Assist customers with questions regarding their reservations, transfers and
bed accomodations.
* Assist customers with the payments to their reservations.
July 2016 – February 2020
Lionbridge interpretation services (4 years)
Language Interpreter, free schedule.
Multiple Service companies
* Live call interpretation for Medical, Legal, Automotive, Insurance, Utility
companies and more.
January 17th 2014 – April 17th 2014
Apploaded.com (3 months)
Business Development
Managua, Nicaragua
* Working with the Board and other management to establish long-range goals,
strategies and plans. Identifying new sales leads, pitching products and/or
services, and maintaining fruitful relationships with existing customers.
December 13th 2014 – December 2016 th
English Native Solutions (2years)
Language Interpreter
* Live call interpretation for Medical, Legal, Automotive, Insurance, Utility
companies and more.
June 2013 – January 2014
Customer Service Sales Representative (6 months)
Company Name: Equifax Full-time
LocationRemote
* Identify sales opportunity with new consumers
* Identify retention opportunities and attempt to retain the customer
* Assist customers with questions regarding their credit report
August 2011 – June 2013
Customer Service and Sales Rep. (2 years)
Capital one Bank(Sitel Nicaragua)
* Identify sales opportunity with new and existing customers (Insurance)
* Assist customers with questions regarding their accounts with the company
* Troubleshoot technical difficulties associated with an online account
* Assist customers with the payments to their accounts
July 2009 – September 2011
Customer Service and Sales Rep. (2 Years)
Sprint Telesales
* Present, promote and sell Celphones to existing and prospective customers
* Perform cost-benefit and needs analysis of existing/potential customers to
meet their needs
* Identify retention opportunities and attempt to retain the customer
* Maintaining a positive, empathetic and professional attitude toward customers
at all times.
* Identify a sales opportunity, to upsell
* Responding promptly to customer inquiries.
LANGUAGES:
English and Spanish
SKILLS:
Responsible, Creative, Well Organized, Easy Learner & I am used to work under
pressure, Customer Service, Sales, Retention, Data Entry, Tech Support, Lead
Generation, Business Development, Professional Translation and Interpreter
and administrative
-----------------------------------------------------------------------------------------------Work reference:
Ex-employer:
Steve Cordon
ENS Select Corporation
GI Interpreting
Manager
Skype: steve.cordon
Ext. 56810
Office:-
Cellphone:-
TG/WA/ICQ -
----------------------------------------------------------------------------------------------------------Work reference:
Ex-employer:
JOHN MAGUIRE INTERNATIONAL VOYAGER CEO-
