Hassan Amr Kafafy
Mobile number: -
E-mail address:-Address:
21 Villa kafafy, Banfseg (I), First settlement
I was able to succeed in all the career paths I have been through, I have learned much about customer
service and Banking that time is valuable and must best use of time and much possible as I can,
Education
- Bachelor of general management - International Business and Finance Major- Faculty of Management
Technology - German University in Cairo (2013) - Thesis on Multinational Enterprise and Entrepreneurship
(2013)
- General Egyptian certificate of secondary education (2008)
Working experience
HR Operation Officer at Abu Dhabi Islamic Bank: (Feb 2017 – Present)
Job summary:
Performing the monthly bank’s payroll “including Tax , social insurance calculation”
Processing of all staff Payment
Handling staff requests
Day to day HR operation
Payroll Executive at QNB: (Jan 2015 – Jan 2017)
Job summary:
Ensure the Correctness and the validation of all accounts in the payexpress files
and identify errors “If any”.
Support branches in downloading the payexpress Software on a sufficient number
of PC’s at the company’s premises.
Extract and generate reports to be presented either for the companies, other department,
or the management
Support branches and companies in any files monthly operational or technical
problems.
Follow all procedures for opening accounts (including scanning signature cars,
Creating debiting cards, etc….)
Senior Customer service agent at 3ddiagnostix: (Nov 2012 - Nov 2013)
Job summary:
Coordinate between our lab and the Treatment plan department Helped in the process of
Creating new promotions to attract clients
Follow up with the Doctors
Organizing Work Flow within the Team
Handing mails and Calls from - to clients
Training the new Team members with the products and the work flow
Achievement:
Created a new technique that enabled the team to handle the customers faster and accurately
Got Promoted in 6 months
Trainings and interships
- Warehousing control trainee at Badr El Dein (2011)
- Credit analysis Trainee at NSGB (2010)
- External relations trainee at CIB (2009)
Extracurricular Activities
- Business Workshop Participant at ISLC student Organization AUC (2011)
- Reception committee member at ISLC student Organization AUC (2012)
- Participant at Bedaya's fundraising event GUC
- Creativity and Critical Thinking at Quest in February 2015
Skills Summary
- Persistent at pursuing targets through taking calculated, measurable and realistic steps
- Giving support to my team when needed through active listening and empathetic reactions
- Approach solving problems through detailed, and analytical system to resolve within time limit
Interest
- Photography
- Reading
- American Football
- Basketball
