Haydee Lorete

BPO & Work From Home Experience TOP DOG TURF LTD FEB 2020 - Present Social Media Manager ● ● HAYDEE D. LORETE ● Currently working for a UK client who owns an E-Commerce business. This is a work from home job Managing the business’ Facebook & Instagram accounts Editing/posting blogs on client’s website -- CONTENT MAXIMISER MAY 2019 - DEC 2019 Skills Digital Marketing Assistant / EA ● CRMs: Salesforce, Siebel, SAP ● Upselling & Customer Retentions ● Listing Consultation Skills: - ● Conducting Digital Listings Management & Consultation Updating Customers’ Business Information Using The Dashboard Basic Technical Support (Assisting Customers On Creating Their Facebook Business & Google My Business Account) ● ● ● ● ● Worked for an AU client who owns a digital marketing agency. This is a work from home job Creating & managing clients’ Google My Business listings Doing Google Analytics & Google Ads monthly reports Basic website editing using WordPress Daily responsibilities including admin tasks, travel arrangements for the CEO when needed, keep the CEO organized and informed on a daily basis Customer Service Skills: - Clear Phone & Email Communication Handled Customers’ Billing Inquiries & Complaints Applied FCR Concept For All Customers’ Inquiries Followed Up All Customers Related Issues & Provided Timely Feedback TATA CONSULTANCY SERVICES JUN 2015 - MAY 2019 Digital Listing Consultant ● ● Handled inbound & outbound calls Responsible in conducting hibu listings management consultation ● ● Coordinating with the sales rep via email regarding order processing Update customer’s business information through their dashboard TELUS INTERNATIONAL PHILS., INC. APR 2010 - FEB 2011 Customer Service Rep ● ● HIBU Handled high volume of inbound calls Assisting general & billing inquiries for TXU Energy customers OCT 2014 - JUN 2015 Customer Service Specialist ● ● ● Email outputs for an advertising company Answering general inquiries and proof changing for customer’s print advertising Analyzing & explaining billing & credit history of the business owners Education Technological University of the Phils. Bachelor of Technology Major in Architecture Technology, 2002 Character Reference C3/CustomerContactChannels FEB 2013 - AUG 2014 Customer Service Rep/Escalation Desk Rep ● ● ● Handled high volume of inbound calls Thoroughly and efficiently gather customer information, assess and fulfill customer needs & educate them where applicable regarding products & services Assisting reps on taking escalations & booking flight reservations INTELENET - A SERCO COMPANY MAR 2011 - JAN 2013 Hotel Reservation Specialist ● ● Handled high volume of inbound calls Booking Hilton hotel reservations, upselling by offering vacation packages, room upgrades & car reservations Aiza Aboy Former Team Lead - Eli Cenar Former Team Lead - Maria Krsna Apolonio-Aruk Former Team Lead -