HAZEL LOU ORTIZ
VIRTUAL ASSISTANT/ CUSTOMER SERVICE
SUPPORT/ REGISTERED NURSE
CONTACT
EDUCATIONAL BACKGROUND
Florida, USA
General Virtual Assistance Training
FHMOMS University
2020
Bachelor of Science in Nursing
Brokenshire College
-
Bachelor of Science in Computer Science
University of the Immaculate Conception
2002 - 2006
Oct 2018 - Nov 2018
Feb 2017 - Aug 2018
Monitor patients vital signs pre-HD, intra-HD and post-HD, and
reporting to Health Care Provider (HCP) for any abnormalities.
Demonstrating safe Fresenius Medical Care (FMC) dialysis machine
(4008s & 5008s) preparation, setup, connection, disconnection
and proper equipment disposal.
Conducting comprehensive patient pre, intra and post HD
assessment and doing complete documentation about the
treatment.
Strictly observe infection control measures before, during and after
Central Venous Catheter and vascular access utilization.
Clinical Service Representative
Outsource Strong Corporation, LLC
https://hazelortizus.wixsite.
com/hazelortiz
AS VIRTUAL ASSISTANT
writing captions for YouTube videos to working on closed captions
for a movie or a big brand’s marketing videos.
Dialysis Registered Nurse
Fresenius Medical Care - Davao City, Philippines
-
SKILLSET
EXPERIENCE
Video Captioner
REV
-
Aug 2016 - Jan 2017
Answer and transfer phone calls
Work closely with clinical staff to answer patient questions
Schedule and confirm patient appointments
Customer Service Support
Administrative Support
Email Management
Social Media Management
Website Management
Graphic Designing
Wordpress and Basic SEO
AS REGISTERED NURSE
Cannulation of Arteriovenous
fistula and graft, and proper
handling of Central Venous
Dialysis Catheter
Utilizing Fresenius Medical
Care (FMC) hemodialysis
machines (4008s and 5008s).
Medical-surgical procedures
Registered Staff Nurse
Southern Philippines Medical Center
Dec 2014 - Jun 2015
Assigned in Medicine Communicable Pavilion and Neurosurgery
Ward
Identifies patient care requirements by establishing personal
rapport with actual patients and other persons in a position to
understand care requirements.
Plans, implements, evaluates and documents nursing care to
assigned patients.
Monitoring and administering medications as prescribed.
Providing pre and post operation care.
Promotes patients’ independence by establishing patient care
goals and teaching patients and families to understand
conditions, medications and self-care skills.
Senior Retail Executive
Seager Inc. - Singapore
Aug 2011 - Sept 2014
Responsible for managing a retail staff within a business.
Operate cash register and maintain an accurate cash balance.
Provide excellent customer service with prompt and friendly
service.
Keeping up with sales floor signing for products
Coordinates the shipping of goods, sets up displays, and assists
customers and staff during business hours.
Attend trade shows to identify new products and services.
Handle customer questions, complaints and issues.
LICENSES & CERTIFICATIONS
Compact State Registered Nurse
Philippines Registered Nurse
Passport to Hemodialysis Patient Care Program
Basic IV Therapy Training for Nurses
Handling Difficult Customers & Customer Recovery
Retail Excellence Workshop
INTERNET CONNECTION
TOOLS & APPS USED
DOCUMENTATION
TOOLS
MS Office
Google Drive
ORGANIZATIONAL
TOOLS
Trello
Asana
Last Pass
GRAPHIC DESIGNING &
VIDEO EDITING TOOLS
Canva
Loom
Invideo
WEBSITE MANAGEMENT
Wordpress
Wix
EMAIL MARKETING
TOOLS
Mailchimp
Ontraport
REAL ESTATE TOOLS
Zillow
