Hazel Lucida

Hazel Gay B. Lucida 2587 Tres Borces st., Mabolo, Cebu City E-mail address:-Mobile Number: - Professional Summary Experienced Executive Personal Assistant with a demonstrated history of working in the information technology and ecommerce industry. Skilled in Customer Service, Management, and Marketing. Strong administrative professional with a BS Agricultural Business Management focused in Marketing, business management, agriculture. Education:  Bachelor’s Degree Mindanao State University Bachelor of Science in Agricultural Business Management 2005 - 2009 Experiences: FB Ads Launcher (Remote Staff) – 20 hours/week JonMac Agency September 2019 - present  Launch ads campaign daily  Duplicate profitable adsets  Launch retargeting campaigns  Launch dynamic ads  Launch campaign for custom audiences and LLA’s for scaling  Check the pixel of the FB ad account and website are match  Check if the automatic rules are set-up Customer Support (Remote Staff) Pyramid Jewels May 2019 – June 2020  Order fulfillment using Oberlo  Respond to customers emails and Facebook messages and moderate customers comments  Resolve customers complaints and requests  File disputes to undelivered items in Aliexpress  Check undelivered items  Request replacement for damage items  Issuing refunds and request replacements from suppliers  Override items in Oberlo  Researching products and suppliers Customer Support (Remote Staff) Paint With Diamonds July 2019 – August 2020  Respond to customers emails and Facebook messages and moderate customers comments  Resolve customers complaints and requests  issuing refunds and request replacements from suppliers  Respond to customers emails and Facebook messages and moderate customers comments  Check undelivered items  Request replacement for damage items Customer Support (Remote Staff) Discount Bubble December 2018 – July 2019  Order fulfillment using dropified and CJ Dropshipping  Respond to customers emails and Facebook messages and moderate customers comments  Resolve customers complaints and requests  File disputes to undelivered items  Check undelivered items  Request replacement for damage items  Issuing refunds and request replacements from suppliers Customer Support (Remote Staff) The Needed Necklace and Perusey April 2018-April 2019 Responsibilities:  Respond to customers emails and Facebook messages and moderate customers comments  Resolve customers complaints and requests  issuing refunds and request replacements from suppliers  file dispute to supplier for undelivered orders, follow-up orders to suppliers  Process returns and exchange  research winning products in aliexpress based in adsector  Upload products and write product descriptions  Upload products and write product descriptions in Amazon store  Make videos in clipman for youtube videos  Use blastermanager suite for product description and keywords for the youtube videos  Use canva or adobe photoshop in editing product images  Use merchantwords for keywords in uploading products in Amazon Virtual Assistant Cronin Capital February 2018- March 2020  Lead generation- researching emails  Data entry and web research  Upload designs in zazzle and redbubble  Writing product description and keywords in zazzle and redbubble  Manage Facebook page and instagram Customer Care Support (Remote Staff) Amazon Store February 2017-March 2018 Responsibilities:  respond to buyers' messages  removing negative reviews and feedbacks  respond to negative reviews about products  issuing refunds and replacements  identifying other sellers on our listings  answering questions on product pages Executive and Personal Assistant to the President & CEO MetricBPO, Inc. 2F Crown 7 Business Center Pope John Paul II Ave. Kasambagan, Cebu City July 2013 – December 2017 Responsibilities:  Do personal errands e.g groceries,bills payment, bank transactions  preparing correspondence on my boss's behalf,  delegating work in my boss's absence,  managing my boss's electronic diary,  planning and organizing meetings,  organizing travel, preparing complex travel itineraries, and accommodation  attending meetings on my boss's behalf  taking action points and writing minutes,  preparing papers for meetings,  taking dictation,  planning, organizing and managing events,  conducting research,  drafting communications on my boss's behalf,  preparing presentations,  managing and reviewing filing and office systems,  typing documents,  sourcing and ordering stationery and office equipment,  screening phone calls, enquiries and requests, and handling them when appropriate  Liquidation and book keeping entries in xero Skills  Proficient in Microsoft Word, Excel, and PowerPoint, trello and zendesk, Asana, google docs and sheet.  Proficient in using canva, blaster suit manager, adsector, merchantwords, clipman  Profound skill in making reports and documents  Proven ability to maintain accurate records and documentation References upon request