Hazeleen Ramos Perasol

 HAZELEEN RAMOS PERASOL  9018 Sitio 5 Brgy. San Juan  Sta. Cruz, Laguna 4009  (- - CAREER OBJECTIVES  Seeking managerial position in Sales & Marketing/Business Development with a growth-oriented organization in the customer service industry.  SKILLS AND COMPETENCE  Negotiation and project management skills for better strategic planning, performance management and financial forecasting. People Management Skills, experienced customer service/sales representative Can work under pressure with minimal supervision.  Influencing and communication skills with diplomacy and tact.  Focused on the practical application of marketing techniques, Microsoft Office, photoshop and computer literacy.  Strong ability to build and manage data and reports.  Can perform music and arts related matters.  Driving License  Excellent in verbal skills (e.g., English and other dialect in the Philippines) Willing to work in any area/country.  EXPERIENCE  Koala Customer Service (KCS) – Virtual (September 15, 2020 -October 22, 2021) Position: Outbound Sales Associates Specialization: Cold calling on potential customers, makes schedules and follow ups via phone and email. Manage account of the interested prospects and close deals with a daily quota. Answers customer’s inquiry about the product and manage obligations to make a sale. Teletech/Ttec Corp.– Alabang, Muntinlupa City (September 25, 2017 – Aug. 29, 2020) Position: Supervisor/Team Leader (Last Position Held) (Other Position Held) Technical Relations Specialist/Sales and Service Customer Representative/ Point of Contact/Internal Help Desk Specialization: Provides information in response to inquiries; Helps resolved technical issue such as hardware and software, connectivity, email clients, IPTV, VOIP and more; Assist, support and supervise team by approaching delicate employee "issues" positively to deliver a good sale and be productive; Provided floor sales leadership and supervised eight associates. Rapidly promoted from initial junior sales executive position. CRC Real Estate Centrum, Inc. - Calamba, Laguna (August 30, 2016- June 13, 2017) Position: Marketing Specialist/Designer  Specialization: Marketing Management/Advertising and promotional campaign. In charge of renovation and design of the company's real estate projects.  Hinduja Global Solution (HGS) – Alabang, Muntinlupa City (November 24, 2015 – August 27, 2016)  Position: Clinical Intake Specialist (CSR) Specialization: Complete prior authorizations claims and billing processes for all the health insurance members via phone or email.  AC Business Services, Inc. – Ayala Automotive Holdings Corporation (Ayala Group of Companies) – Alabang, Muntinlupa City (July 13, 2015- September 18, 2015) Position: Apprenticeship Training Program (OJT) Specialization: Purchasing/Inventory/Material and Warehouse Management Industry: Automobile / Automotive Ancillary / Vehicle  Starbucks Coffee Philippines – Buendia Ave., Makati City (March 18, 2014 – June 13, 2015) Position: Waitress/Cashier  Specialization: Display highest standards of hospitality within all food and beverage areas.  Certification Program in Sales Management (CPSM) KCS’ Quality Management Award (April-May 2021) Team Lead 101/102 Trainings/Seminar (May-June 2019) Teletech Alabang's Top Team for Sales and Service (July 2020) (With an overall average score of 93.22%)  Venue: Plaza D, Northgate Cyberzone Alabang, Muntinlupa City  Teletech Alabang's Top Team for CSAT (Customer Satisfaction) Result (June 2019) (With an overall average score of 90.21%)  Venue: Plaza D, Northgate Cyberzone Alabang, Muntinlupa City  Best Internal Help Desk (Ttec Inc. May 2019) Venue: Plaza D, Northgate Cyberzone Alabang, Muntinlupa City  Teletech Alabang in partner of Verizon's Top 1 Agent across Global Service Outsourcing Sites (May-Aug. 2019) (Overall Average score of 100% for Sales and Service) Sales and Service up skill Trainings  Theme: How to provide an effective sales and service. Venue: Plaza D, Northgate Cyberzone Alabang, Muntinlupa City  Month: Jan-Feb. 2019  Association of Marketing Educators of the Philippine, Inc. (AME) Title: CAMP Shine Brighter Marketers  Theme: What’s next? The Infinite Trends in Marketing  Venue: Hall F1-F4, SMX Convention Center.  Date: January 28, 2018  8th Global Business Conference  Theme: “Rising Above the Rest: Are We Ready?”  Venue: De La Salle University Taft Avenue, Manila.  Date: February 8, 2017  EDUCATION  COLLEGE Far Eastern University - Makati City (2015) BSBA Major in Marketing Management (Cum Laude) SECONDARY  South Greenville School Inc. - Pila, Laguna (2010)  ELEMENTARY  Capitol View Christian School- Sta. Cruz, Laguna (2006)  PERSONAL DATA  Nick Name: Hazel  Father’s Name: Rey P. Perasol  Mother’s Name: Eleanor R. Perasol  Civil Status: Single  Weight: 69 Kg.  Height: 5’6 1/2  Gender: Female  Religion: Iglesia Ni Cristo  Birth Day: October 11, 1994 CHARACTER REFERENCES  JESSIE JAMES REY  (Team Leader/Supervisor– Ttec Inc.)  04 Filinvest Ave, Alabang, Muntinlupa, 1781 Metro Manila  Mobile No.: (-  JEWEL REMO MAGSOMBOL  (Document Analyst- AIG Shared Services/Accenture Philippines)  G/F AIG Operation Center, iHub2 Building, 1700, Northgate Ave Cyberzone Alabang, Muntinlupa City Mobile No.: (-  JOANNE DISTOR  (Customer Service Representative/Assistant Team Leader- Asurion) Two Evotech, 4th Floor, Nuvali Boulevard, Don Jose, Santa Rosa, 4026 Mobile No.: (-