HAZREN VARGAS
Villa Isidra Subdivision, Tisa, Cebu City, Philippines 6000
(- or -
Skype ID: hazrenvargas--------------------------------------------------------------------------------------------------------------------
ESL Instructor
Experienced and knowledgeable Customer Service Professional seeking to contribute acquired skills and willing to be trained to learn and to succeed. Work well independently, or in a group setting.
EDUCATION
University of San Jose-Recoletos-
Associate in Hospitality Management
University of the Visayas (Gullas)-
Undergraduate
Midwifery
Cebu Institute of Technology-
Undergraduate
Bachelor of Science in Business Administration Major in Marketing Management
Cebu Institute of Technology (High school)-
Salazar Institute of Technology (Elementary)-
PROFESSIONAL EXPERIENCE
UnitedHealth Group (November 2014 – Present)
Process payment via Checking account
Provided assistance in navigating billing website
Explain all billing inquiries
Document and route ticket to the appropriate Department for unapplied/misapplied and missing payments
Bibo Global Opportunity (April 2013 – December 2014)
Part-time ESL Instructor
Teaching English as a second language (TESL) or teaching English as an additional language to Japanese students.
Preparing and setting tests, examination papers, and exercises;
Marking and providing appropriate feedback on oral and written work
Work 4 hours per day for 5 days.
Convergys (Aug.2014-Nov.2014)
Process payment via Checking account or debit card;
Explain all billing inquiries
Process credit line increase request
Langrich One-to-one Inc. (Jan.2012 – Oct.2012)
ESL Instructor
Teaches English Language to Japanese Students
Experienced teaching Japanese student both online and offline.
ePerformax (March 2011-Dec.2011)
Community Support Representative
Provided computer help desk support via chat, email and telephone communications with end-users.
Performed diagnostics and troubleshooting
Accenture Philippines (Sept. 2009-Dec.2009)
Customer Service
Process orders.
Process payment via credit card.
Performed up selling.
Teletech (May 2008-August 2008)
Technical Support Representative
Provided computer help desk support and technical training on internet connection to end user.
Documented help desk tickets/resolutions, and provided overall assistance.
Performed set-up on internet connectivity’s on hardware.
Aqua Serv Refilling station (Dec.2005-Jan.2008)
Inventory Officer/Secretary
Responsible for material management, including acquisition and distribution of merchandise.
Give out lists of orders for the day and scheduled delivery.
Accept orders.
CHARACTER REFERENCE
Manilyn Mier-)
Executive Director
Langrich One-to-one Inc.
Caress Cabalan
Product Trainer
Accenture Phils.
Rosario Cabillada -)
Chairperson (THMD)
USJ-R
