Heather Stepp

Heather E. Stepp 408 Canberry Court Apt# 1516 Virginia Beach, VA 23454 Cell: - E-Mail:- Career Summary With over ten years combined experience in office and retail environments, providing excellent customer service is second nature. I truly enjoy making customers happy. With an artistic eye I can bring flair to merchandising. Able to plan and implement new strategies to engage customers and raise customer happiness. Skills Profile ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Excellent communication skills both written and verbal Knowledgeable in all Microsoft office applications, including Word, Works, Outlook, Excel, and Power Point. As well as a strong familiarity with many Mac Applications, such as Pages, Numbers, and Keynote Ability to learn new computer programs quickly Able to learn quickly and apply new skills effectively Type 60 WPM Provide excellent customer service Possess the ability to multi-task efficiently Accustomed to working both independently and in a team environment Excellent interpersonal skills Capable of prioritizing work load to get everything done efficiently Employment History General Manager – Spectrum Printing, Virginia Beach, VA June 2013 – October 2018 Handle day to day management, including production planning, accounting and customer service. Manage employees and workflow effectively. Devise new marketing and advertising strategies. Sales Associate – Kirklands, Norfolk VA October 2012- August 2013 Provided excellent customer service. Created new merchandising displays. Operated the register accurately and met daily sales goals. Sales Associate – Polar Bear Gifts, Anchorage AK March 2011- July 2012 Provided customer service, trained new employees on all procedures. Created merchandising displays and accurately operated the register. Heather E. Stepp 408 Canberry Court Apt# 1516 Virginia Beach, VA 23454 Cell: - E-Mail:- Sales Associate, Bed Bath & Beyond, Portland OR September 2008 - October 2009 First point of contact for the customer, provided excellent customer service. Created merchandising displays and kept the floor stocked. Office Manager/Customer Service, Great Western Ink, Portland OR July 2007 - August 2008 Revitalized the inventory and filing systems. Helped customers, took orders, created pricing quotes and prepared . monthly invoices. Office Manager/Dispatch, Express Delivery Service Inc., Anchorage AK January 2006 - May 2007 Provided excellent customer service, took orders and dispatched drivers for a fast paced medical courier. Handled all billing and customer questions. Other References available upon request Salary History available upon request