Helen Dennis

Helen Dennis Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. EXPERIENCE SKILLS Amy Mobile Hub, FCT — General Virtual Assistant ​Multidisciplinary team Jan 2022 - Present collaboration. ● Received 97% satisfaction rating from customers after completed phone or video calls. ● ● Manage the company's documents and accurately record ● ​Data Entry. information. ​Excellent Communication. Complete administrative tasks by performing business ​Analytical and Critical Thinking. correspondence, transcription and data entry. ● ​Clerical Support. Confer with customers by telephone, chat or email to provide ​Appointment Scheduling information about our Products. ​Records Management Analyze and compile data to prepare comprehensive reports for management. ● Manage budgets, schedule appointments and organize itineraries. ● Maintain excellent customer relationships. SOFTWARES CRM Tools e.g. Hubspot, Zendesk Petik Limited, Lagos — Remote Project Manager May 2021 - Feb 2022 ● Developed and initiated projects, managed costs, and monitored performance. ● Workflow tools e.g. Zapier ​Google Workspace Microsoft Office Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency. ● Oversaw high profile projects by planning, designing, and scheduling phases. ● Achieved project deadlines by coordinating with contractors to manage performance. ● Maintained open communication on project status. Chizoba Hospital and Maternity, Anambra — Front Desk Officer Jan 2021 - Jan 2022 ● Engineering Mobility (ABEM) Masters Scholarship. Drove team success through shared vision and recognition of quality performance. ● AWARDS Received African Biomedical Increased customer base by 30% during the year 2021 due to the delivery of quick service. LANGUAGES English — Fluent French — Basic Igbo — Fluent Hausa — Fluent Collaborated with the team to quickly resolve customer complaints with the appropriate action. Answered multi-line phone system to respond to inquiries and ● ● transfer calls to correct departments and personnel. Greeted visitors and customers upon arrival, offered assistance and ● answered questions to build rapport and retention. ● Ran reports detailing daily patient numbers, accounting expenses Volunteering and community and income. involvement Investigated auditing discrepancies by reconciling cash drop and ● credit card transactions. ● ​Learning languages when patients change or leave wards. Travel Nov 2018 - Nov 2020 Provide employers, visitors, and students with professional advice regarding foreign policies. ● Conduct and evaluate programs and activities regarding international cooperation. ● Manage the institution memorandum of understanding with partners. ● Prepared and edited organizational publications for internal and external audiences. ● Worked on advertising campaigns by working closely with marketing peers for lead generation of international students. ● Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research. ● Identified issues, analyzed information and provided solutions to problems. Nigeria Customs Service Clinic, FCT — Medical Receptionist Jan 2017 - Apr 2018 ● ● Kept records of customer interactions, processed customer accounts and filed documents. Checked patient insurance, demographic and health history to keep information current. ● Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability. ● Coordinated patient scheduling, check-in, check-out and payments for billing. ● Writing Enter patient data into the hospital system and update information Mbarara University of Science and Technology, Mbarara — International Relations Assistant ● PERSONAL INTERESTS & HOBBIES Enhanced office productivity by handling high volume of callers per day. ● Completed patient referrals to other medical specialists. ● Maintained current and accurate medical records for patients. ● Helped patients complete necessary medical forms and documentation. ● Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases. ● Managed a multi-line phone system and pleasantly greeted patients. D'Namo Beauty and Fashion Center, FCT — Telemarketing Sales Representative Jan 2017 - Dec 2017 ● ● ● Effectively managed approximately 100 incoming calls daily. Increased customer base by 20% due to the delivery of quick service. Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas. ● Handled high-volume telemarketing operations with expert use of client management software and computer dialing. ● Recorded contact information of customers and potential customers in an internal database. ● Explained product prices and packages as well as answered questions and addressed concerns of customers. ● Contacted businesses via cold and warm calling. EDUCATION Mbarara University of Science And Technology, Mbarara — MSc Health Information Technology Aug 2018 - Apr 2021 Completed professional development in Global health informatics to improve quality of care. IRGIB Africa University, Cotonou — BSc Biomedical Sciences Sep 2013 - Dec 2016 Awarded Best Graduating Student in the Department. Certification/Training ● Jobberman Soft Skills Training Certification. ● Applied Data Science II: Machine Learning & Statistical Analysis (with honors). ● Applied Data Science I: Scientific Computing & Python (with honors). ● Building Rapport with Customers. ● Customer Service: Problem Solving and Troubleshooting. Volunteer Experience Youth Mentoring Organization January 2021 - January 2022 ● Worked as a volunteer youth mentor to empower and support children. ● Developed productive after school activities for young adults to reinforce positive learning. Writing Skills Written articles on leadership and social issues, concept notes and proposals and Curriculum Design. Strength Data Analysis, Programme Implementation, Training and Facilitation. Interest Education, Employability, Youth Transition and Research REFERENCES Will be provided upon request.