Hemalatha Raghunathan

Hemalatha Raghunathan:- Oakville, Ontario :- -Career Objectives Looking to join an innovative and collaborative environment where I can leverage my Desktop Support Analyst and Customer Service Operations skills and in helping teams deliver high quality applications to production environments. Prominent Qualities Confident team player with strong work ethics and attention to detail, excellent communication, interpersonal, decision making, analytical, project management skills, ability to lead teams independently in a fast and deadline driven environment. Exceptional computer and Internet skills. Able to develop strong rapport even with difficult clients. Utilizes company policies in every situation. Understands even the most complex instructions. Maintains a professional attitude and demeanor at all times. Very reliable team player Functional Testing  System Testing  UAT  Manual & Automated Testing Performance Testing  Integration Testing  Unit Testing Process Implementation and Improvement Testing Plans and Principles  Bug Tracking and Reporting Business Use Cases and Processes  QA Methodologies Work Experience Ambience Data Service QA analyst – Desktop Support Analyst – Sales and Customer Operations Sep 2015 – Identifying, diagnosing, and resolving the problems through live chat and remote assistance in a contact centre environment. Performing multiple and technical tasks to the client problem with a need to routinely upgrade skills to meet changing job conditions. Identifying trouble shooting and raising tickets and solving the issues. Sometimes asked to act in a supervisory capacity on special projects or special situations. Achieved the Sales and Distributorship. Managing the complete operations in India and Asia. Managed the Testing tasks for multiple projects and maintenance. Reviewed Business Requirement Documents and the Technical Specification. Mobile tester for Air Pollution control Mobile Application " Mapping quest" On Apple IOS devices. Office Administration and Office Payroll Coordinate in arrange employee work schedules, assist in recruiting efforts, process new hire information and maintain staffing reports addressing vacation time, sick hours and time off requests. Screening the resumes, interviewing candidates on Skype and hiring the candidates. On-going call with customers and clients, preparing the PO, Invoices. Attending to the Customers and Clients call and raising the trouble shooting. North American Medical Technology Group remote QA analyst [Patient and Provider Portal (P3)] Jan 2015 – August 2015 Part of team developing a patient and provider portal for medical practices. System was to be used to book appointments and submit claims. As a QA analyst on the team primary role was to conduct manual testing, prepare test cases, review defects and run quality reports. Reported to a senior QA Test Team lead. Key Responsibilities: In an “Agile” environment, attended daily standup meetings, reviewed user stories and updated standard defect reports. Worked with other QA members of the team to re-test defects and coordinate work. Often asked to fill in for other team members who were away. QA team was mainly based in Atlanta with other members being remote. One of 6 team members who took a regular turn being responsible for conducting QA scrum every morning and documenting meeting minutes and actions. Used Google Docs and Spreadsheet to maintain team issues. Designed and developed Test Plan based on BRD and User Stories. Developed and Executed Test Cases using the VersionOne Tool. Tested all major modules – Patient Management, Doctor, Admin and Insurance Claims. Validated the connection and data between Admin web services and Insurance claims web services. Wrote and executed simple SQL queries and Joins. Work validated and sometimes completed by senior team lead. Mom Incorporated [Oakville] June 2005 - 2015. Primus Telecommunications Canada Incorporated [Oakville] August 2004 - May 2005 Customer Service Admin Associate Canadian Tire Corporation Limited [Burlington] May 2004 – Aug 2004 Customer Service Representative/Cashier Netkraft Pvt Ltd. [Bangalore, India] April 1999 – April 2004 Quality Assurance Engineer Academic Qualifications Degree Institution/University Year MBA – Human Resources Bangalore University 1998 B.A The National College, Bangalore 1990 Training & Certifications Certification in QA Software Testing [H2K Infosys - 2015] Certification in Technical Writing [The Writers Block - 2009] St. John’s Ambulance First Aid [2014] Amadeus (certified 1998) Sabre (certified 1998) Galilleo (certified 1998) Certified IATA (certified 1998) Software Packages and Tools HP QTP/UFT HP Quality Center/ ALM, SoapUI Version One ExamDiff Jira Toad Microsoft Office Loadrunner Notable Achievements Represented India in Common Wealth Games – Handball. Represented National & State level (Karnataka, India) – Basketball & Athletics.