Henrica Yansina Abalos

Experienced aviation professional with proven 8 years of combined knowledge in Airport Operations, Airline Ticketing and Online Travel Agency.

• Ticketing specific flights for clients

• Handling flight cancellations and re-bookings

• Processing client charges, refunds, and adjustments

• Tracking and reviewing sales agent commissions and salary calculations

• Communicating with sales agents and airlines in regards to client preferences and requests

• Minor inventory management and posting purchase transactions to online database

• Utilizing company's customized business interface

• Maintaining and updating client file system