Hersy Anne Cabacungan

HERSY ANNE C. CABACUNGAN LOT 5 KAPALARAN COMPOUND, SUNGAY EAST TAGAYTAY CITY, CAVITE 4120 PHILIPPINES Cellphone No. - Skype ID: hersy1180 E-mail Address:- OBJECTIVE   To enhance my theoretical knowledge which I acquired and learned from my academe in order for me to become more active, efficient and reliable individual. To secure a public relations position in a top corporation that will develop and build up my presentation and communication skills for a future managerial position. WORK EXPERIENCE DATE POSITION / DUTIES & RESPONSIBILITIES June 2017 VIRTUAL ASSISTANT DIGITAL ASSETS INTERNATIONAL       Administer emails Schedule Appointments Schedule events on calendar Research Data Entry Shortlisting applicants October 14, 2015 – April 28, 2017     CUSTOMER SERVICE REPRESENTATIVE iQor, Philippines Dasmariñas City, Cavite Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. Update customer information in the customer service database during and after each call Work with the management team to stay updated on product knowledge and be informed of any changes in company policies. Sept. 2, 2014- October 13, 2015       ADMIN AIDE IV TAGAYTAY CITY WATER DISTRICT Tagaytay City, Cavite Prepares monthly report for employees Pass Slip. Prepares Travel Order. Prepares Monthly Report. Prepares payroll every cut-off. In-charge in documentation of other activities. Perform other duties as required by the Supervisor. October 12, 2012 –December 2013 CONSULTANT SUTHERLAND GLOBAL SERVICES Carmona, Cavite        Receive calls from customers Assist customers with their concerns Provide solutions to the concerns of the customers regarding their problem on their device. Further explains to the customers the provided instructions with their technical problems Discuss the instructions to the customers as clearly as possible. Encode important details about the customers and the device. Record and encode the transaction. February 2011 – July 2012        ASSISTANT SCHOOL ADMINISTRATOR/ REGISTRAR TAGAYTAY MONTESSORI SCHOOL Patutong Malaki South, Tagaytay City Encode and liaise with TMS Directress and TMS Principal for the required documents for the school accreditation with Department of Education. Help develop TMS Student Parent Handbook, TMS Brochure and other TMS School forms. Develop and prepare generic label to tag school items and seek assistance in coding all books for the library. Create a master list for all the School items such as the library books and supplies. Prepare weekly accomplishment report. Perform monthly TMS site inspection. Contact three (3) credible and dependable suppliers for office and school supplies, furniture, equipments, books, uniforms and other school items deemed necessary.       Suggest and develop ideas, procedures and systems to market the school, employ qualified Montessori teachers, possible trainings and school activities. Undergo North American Montessori Center Training through reading and accomplishing their manuals. This is in preparation for an Assistant Administrator Position which entails training teachers the correct Montessori way besides other functions. Perform registrar and administrative duties. Monitor, administer and delegate duties to the assigned TMS Staff. Work in synergy with TMS Team. Perform other jobs as required by the school directress. January 2010 – July 2010     Taught English language to Korean University students. Prepares weekly lesson plan. Prepares daily report for the school manager. Conduct weekly evaluation test. March 3, 2009 – June 30, 2009     ONLINE ENGLISH TEACHER ADVANCE ENGLISH HUB, INC. Dela Rosa cor. Legazpi St. Makati City Taught English language to Koreans thru phone or internet. Make notes or comments to evaluate student’s capacity to learn. Conduct level test to qualify new students. Prepares daily report for the study manager. Dec. 15, 2007 – Feb. 09, 2009     ESL TEACHER PHILACE ACADEMY CENTER CORP. Zambal, Tagaytay City ENGLISH TUTOR HAIYAN LANGUAGE ACADEMY Sta. Rosa-Tagaytay Road Lumil, Silang CAVITE Taught Basic English to Koreans from elementary to college level. Practice oral conversation with the students. Gives exercises such as quizzes and test. Do phone class to students from Korea. June 27, 2005 – September 25, 2006 QUALITY ASSURANCE TECHNICAL ASSISTANT ELECTRONICS MANUFACTURING SERVICES – COMPONENTS ASSEMBLY, INC. STA. ROSA, LAGUNA, PHILIPPINES    Gathers production group performance reports and prepares monthly group performance reports to identify best group per model. Encodes summary of external and internal claims. Gathers daily quality performance per group considering yield, external claims and internal claims results. Provide Daily Quality Performance Report for OBA inspection status reference. Performs data gathering related clerical work. Gathers monthly data needed for production’s “Best Final Visual Inspector” and identifies recipients of award. Assists the department for all clerical related matters. Assumes the daily reporting responsibilities for External and Internal claims DPPM updating in case of the absence of OBA Group Leader. Prepares monthly report for the QA Department’s performance. Assist Document Control Center Clerk when necessary.  Assist the QA Training Group when necessary.       February 9, 2004 – May 31, 2005       DOCUMENTATION CLERK / LOAN PROCESSOR PHINMA PROPERTY HOLDINGS CORP. SALCEDO ST., MAKATI CITY, PHILIPPINES In charge in pre-qualifying the housing loan application of the buyers based on the following documents: Buyer’s Information Sheet, One month pay slip, Bank Statement, Reservation Agreement Encodes buyer’s data on the system Conducts interview/counseling during the reservation stage - Discuss capacity of the buyer: Loan Amount, monthly amortization on equity & HDMF. In case, the buyer did not meet the maximum allowable monthly amortization based on net disposable, the Loan Processor may require the buyer to get a co-borrower or submit any other proof of income or pay-off part of the TSP in cash to meet the NDI, otherwise, reservation will not be accepted. - Counsels regarding PPHC & HDMF guidelines under Window 1 Print/prepares Checklist of Loan Requirements & Schedule of Activities and discussed it to the buyer. Make sure that the checklist bears the signature of the buyer Assist the buyer in signing the housing loan documents. Checks/validate signatures of the buyers against the photocopy of valid ID on the loan documents and its completeness. Conducts BI/CI – via phone Sept. 16, 2003 – Oct. 31, 2003 ADMINISTRATIVE ASSISTANT STAFF ALLIANCE, INC. AYALA AVE., MAKATI CITY PHILIPPINES / TOYOTA MOTOR PHILIPPINES STA. ROSA, LAGUNA, PHILIPPINES      In charge in doing report for the weekly meeting. Encoding, filing and printing Purchase Requisitions In charge in keeping the supplies / materials needed in an on-going project. In charge in taking down the minutes of meeting from each Team Member. Calls the supplier in purchasing materials for the on-going projects. May 2002 – June 2002     STUDENT TRAINEE (OJT) TECHNOLOGY and LIVELIHOOD RESOURCE CENTER MEDIA COMMUNICATIONS GROUP PASIG CITY, PHILIPPINES Assisting in editing video for the livelihood projects. Revising brochures / books for the livelihood seminars. Prepares script for the videos. Encoding and updating files. EDUCATIONAL BACKGROUND College AB COMMUNICATION ARTS University of the East – Manila June 1997 – October 2002 SKILLS / INTEREST          Internet Adobe Photoshop MS Office Applications Public Speaking Photography Advertising Scriptwriting Researching Driving PERSONAL INFORMATION Birth Date Birth Place Nationality : : : November 11, 1980 Quezon City Filipino Height Weight : : 5 ft. and 4 inches 110 lbs. *References available upon request.