Hiren Gandhi

Spearheaded complete development of offshore operations centre from the ground up; providing overall vision, plan, and direction which cut company's operating costs by 59%

Troubleshooting existing and setting up dev-ops pipelines from scratch; worked closely with design teams to bring considerable conversion improvements giving a median 85% uplift in conversion rates by analyzing pain points and identifying shortcomings

Managed cross-functional team of 15+ members; responsible for their nurturing, mentorship, growth, performance evaluation and conflict resolution

Diversified the company's potential service offerings from a pair to 12 different services by ambitiously trying out new emerging technologies, upskilling team, and setting up processes

Build a quote engine for one of Australia's largest non-profit insurance providers, using Django REST framework