Horvil Elizondo

 Horvil Elizondo Home:- Mobile:- Alajuela, Poás San Rafael de Alajuela- Summary I am an experienced Senior Quality Assurance Analyst with a Bachelor´s degree of Software Engineering from Universidad Autonoma de Centroamerica  I have more than 5 years as a Senior Quality Assurance Analyst and over 15 years of experience in the computer science field. My current position involves the development of test cases and check lists for testing purposes, along with manual regression and functional testing for different projects. I have worked in several projects Bank Solutions related such as: Aperio (a multi-channel customer platform, provides account opening and customer/account servicing).  Connected Teller ( cross-channel customer platform for Tellers). Mobile Money (mobile banking). VRU (24/7 Voice Response Unit (VRU) cardholders call toll-free, card activation and PIN change services.). RIBS (Retail Internet Bank Solutions) Skills Experience in Oracle, MS SQL Server Experience testing Java and .Net applications Strong understanding of testing XML based Web Services in complex systems integration environments consisting of Web ( Communicator Uses XML IFX Standards for Data Interoperability) Application, Database and Integration servers as well as integration to Core Business Mainframes. Understanding of quality assurance testing methodology (SEI-CMM) relative to the Software Development Life Cycle (SDLC) . Communication skills. Self-motivated. Willing to learn and improve my professional skills. Rational Unified Process (RUP). Basic knowledge on Agile Methodology (is a methodology for modeling and documenting software systems based on best practices) HP Quality Center 11.2 ( software quality assurance, including requirements management, test management and business process testing). Aldon Community Manager 10.0.2 (links it to your Software Lifecycle Management system) CA PPM too14. (IT management software) IBM iSeries for Windows (Workstation Program, AS400) Microsoft Office 2010, 365 Cisco Systems VPN Adapter for 64-bit Windows Microsoft Office communicator 2007 R2 AIX operating system (UNIX on IBM Power Systems) Education Universidad Autónoma de Centroamérica | Bachelor in Computer Sciense San José, Costa Rica - 1989 Universidad Nacional Autónoma | Degree in Computing San José, Costa Rica - 2000 Work History 1992 | 1994 Technical Support Grupo Constenla |San José, Costa Rica Technical support to more than 200 users, Novell network, AIX ( is a series of proprietary Unix operating systems developed and sold by IBM for several of its computer platforms) , programs under Windows, preventive and corrective maintenance, installation of different resources, such as cards modems network, hubs, multiplexers, cabling (UTP , coaxial, optic fiber), installation on emulators, communication protocols (TCP / IP). 1995 | 1998 Head of Technical Support Provident Capital Indemnity (Insurance & Reinsurance) | Heredia, Costa Rica In charge of Technical Support Department to more than 100 users, Novell network, AIX ( is a series of proprietary Unix operating systems developed and sold by IBM for several of its computer Managua, Nicaragua maintenance, installation of different resources, such as cards modems network, hubs, multiplexers, cabling (UTP , coaxial), installation [on emulators, communication protocols (TCP / IP). 15 workers under my supervision. Also some programming in Oracle: Reports and Forms. 2001 | 2004 Help Desk Support Bellsouth Nicaragua | Managua, Nicaragua Help desk support specialists provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products. For this job must be great communicator and be able to translate your technical knowledge into actionable direction. If you don’t have an answer, you must know how to research the problem and come up with a solution. I  troubleshoot, diagnose and resolve problems related to operating systems, hardware and software. I also document problems and conversations to create a log that can be referenced by other technicians and for training purposes. I also escalate complex incidents to second-level support personnel, UNIX OS. 2007 | 2009 Quality Assurance Analyst Fiserv Costa Rica | Heredia, Costa Rica Performed testing tasks requiring planning, scheduling, and testing to assure that developed products meet design specifications and are within total quality management limits and standards. Assists product developers and technical support specialists with diagnosing code and infrastructure problems.   Defines test objectives and write test cases based on external and internal design specifications .  Performs complex integration, functional and regression testing utilizing both black box and white box testing methods.   Assists product developers and technical support specialists with diagnosing code and infrastructure problems. Plans and implements automated testing.  Participate in defect management and root cause analysis process 2010 | 2016 Senior Quality Assurance Analyst Fiserv Costa Rica | Heredia, Costa Rica Understanding business requirements, creating test strategy, test plan, test scenarios and test cases,  ability to adapt to different testing and comparison tools. Test Case designing and execuas a lead on several projects,  providing estimate hours to management.  Use for test management and defect tracking tools. Meeting with  BAs, Developers, QA team on issues. Offshore coordination and  Status reporting to all stakeholders. Gathering and managing the Test Data. Strong Analytical and Communication Skills. Experience in testing of web, Web service applications and Desktop as well. Actually, I am leading a Project where I perform the following tasks:   Create Master System Test Plan, Define Objectives, Test Methodology, Roles and Responsibilities,  Strategy and Techniques , Test Case Development and Organization, Test Tools, Reporting Test Progress,  Weekly Status Meetings, Risks and Defect Reporting, for IRS FORMS 1042 - S 2016. Certifications ISO 27001 (information security standard) CMMI-DEV, V1.3 Fundamentals (Capability Maturity Model® Integration) models are collections of best practices that help organizations to improve their processes Code of Conduct and Business Ethics Security Awareness Training ( formal process for educating employees about computer security).