Hrvoje Maric

Hrvoje Marić Nationality: Croatian, Bosnian-Herzegovinian Date of birth: 6 Aug 1999 Gender: Male Email address:-LinkedIn : www.linkedin.com/in/hrvoje-maric ABOUT ME Trucking and freight dispatcher with over 1 year of experience with great communication skills. I managed to raise customer satisfaction by making over 50 calls a day and increasing call-handling speed by 40%. As a hardworking individual, I made over $35,000 of revenue for the company I worked for. I am offering great multitasking and team player skills that I acquired working as a waiter, greeting over 80 different guests a day in a stressful environment through my 2 years of experience. WORK EXPERIENCE Dispatcher Trucking Company "Bravo Logistics LLC" [ 30 Apr 2019 – 31 May 2020 ] City: Mostar Country: Bosnia and Herzegovina Working over a year as a trucking and freight dispatcher in Bosnia and Herzegovina office for a trucking company Bravo Logistics LLC centralized in Clinton Twp, MI 48035. Using Microsoft Excel and Word to speed up and replace unnecessary software. Talking and negotiating with brokers, booking loads for my drivers. Making over 50 calls a day and managed to increase call-handling of the company by 40%. When needed working as a customer service and solving all issues that occurred. Duties and responsibilities ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ Finding and booking loads, talking and negotiating with brokers. Using specialist software to dispatch drivers and equipment. Maintaining records of mileage, fuel use, repairs and other expenses. Giving weather briefings over the radio to dispatched staff. Advising personnel about route or traffic problems. Resolving all matters relating to drivers in a fair and expedient manner. Liaising with drivers and the maintenance department to arrange spare vehicles. Providing customer service Waiter Coffee and Cocktail Bar "Srida" [ 4 Jun 2018 – 14 Sep 2018 ] City: Baška Voda Country: Croatia Working season in Croatia as a waiter and bartender in a coffee and cocktail bar. Duties and responsibilities: ◦ ◦ ◦ ◦ ◦ ◦ Opening, closing and maintaining the bar Welcoming and greeting customers Offering recommendations and providing customers with daily special cocktails Trying to promote and "up-sell" cocktails and other drinks Handling money and charging service Secondary role as a bartender Waiter Coffee Bar "Time Out" [ 30 Sep 2018 – 14 Apr 2019 ] City: Mostar Country: Bosnia and Herzegovina Working as a waiter in a Coffee Bar Duties and responsibilities: ◦ Opening, closing and maintaining the bar ◦ Handling money and charging service ◦ Secondary role as a bartender, brewing coffee and making other drinks Street food caterer Kebab Fast Food "Zog" [ 16 Jun 2020 – 11 Sep 2020 ] City: Tučepi Country: Croatia Working season in Croatia due to COVID-19. Successfully handled 6 customers at the same time on a particularly busy day at the restaurant. Maximized customer satisfaction by quickly addressing and resolving complaints with food or service. Increased restaurant staff efficiency by introducing a novel queuing system. Duties and responsibilities: ◦ ◦ ◦ ◦ ◦ Opening and closing fast food restaurant. Making kebabs and other fast food. Greets customers and takes food orders, provides information about menus Monitor and order supplies or food items and restock as necessary to maintain inventory Handling money and charging service Waiter Night Club "Drugi Način" [ 19 Sep 2020 – 24 Nov 2020 ] City: Mostar Country: Bosnia and Herzegovina Working in a nightclub as a waiter. Due to COVID-19 club is shut down until further notice. LANGUAGE SKILLS Mother tongue(s): Croatian Other language(s): English LISTENING C1 READING C1 WRITING C1 SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1 DIGITAL SKILLS Microsoft word, Excel / Email/internet / Google Drive / Call Handling / Data Entry / Tracking / Customer Service / Multitasking / Fast typing