Ian Flores

Ian Flores Managua, Nicaragua #- Skype: ignacioflores1124 “To continue growing as a professional and keep gaining knowledge that will help me to enhance my efficiency every day and become a successful professional” Experience August 2019 – March 2020 SmoothHiring – Sales Fronter Managua, Nicaragua Sales Specialist              Outbound calling to US Midsize and big businesses Set up appointments with customers who are interested on the service Follow up with HR Managers, General Manager, recruiters or Business owners Make sure customers who have pending registration sign in in timely manner Lead searching on webpages such as: Indeed, ZipRecruiter, Update promotions, discounts and candidates profiles clients Daily reporting on metrics and KPI’s Attend weekly meetings to review, analyze current sign up’s Identifying and then research potential leads and opportunities Communicate new processes and procedures to our customers and provide timely business updates and changes Ensure customers have a clear understanding of benefits and savings Work along with the Small Business Association Stay current on internal work processes, policies and procedures May 2019 – Current Bali Staffing – Part Time Recruiter Managua, Nicaragua Recruiter           Look for talented people interested to work in a fast pace environment Talent acquisition for qualify sales associates Prescreen candidates in order to qualify them to the position who meets their skills Development, designing and implementing strategic plans to improve the hiring process Follow up with associates after the hiring process in order to get feedback and make a quality Make sure prospect will attend their interview by confirming their attendance Attend weekly meetings to review, analyze current goals Create, change or modify different strategies for hiring purposes Inform applicants details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities Partner with General Manager and CEO to set the priorities in the assigned project September 2018 – May 2019 Versatel Marketing - Seasonal Managua, Nicaragua Recruiter            Talent acquisition for qualify sales associates Development, designing and implementing strategic plans to improve the hiring process Look for talented people interested to work in a fast pace environment Follow up with associates after the hiring process in order to get feedback and make a quality Post ads in social media, banners and websites to promote the company standards Prescreen candidates in order to qualify them to the position who meets their skills Make sure prospect will attend their interview by confirming their attendance Attend weekly meetings to review, analyze current goals Create, change or modify different strategies for hiring purposes Inform applicants details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities Stay current on internal work processes, policies and procedures July 2017 – October 2018 Stanton Optical / MyEyeLab Managua, Nicaragua Recruiter        As a Recruiter with Stanton Optical, I'm dedicated to talent acquisition to all levels of the organization (General Manager, Sales Manager, Assistant Sales Manager, Manager In Training, Optician, Optometry Technician, Lab Managers, Lab Technician etc.) Development, designing and implementing strategic plans to improve the hiring process. Look for talented people with experience in retails, interested to work in a fast pace environment with growing opportunities Hire employees and process hiring-related paperwork. Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities Assisting Senior Recruiters with their daily duties, contacting candidates and interpret and explain human resources policies, procedures, laws, standards, or regulations Prescreen candidates in order to qualify them to the position who meets their skills Partner with District Managers to set the priorities in the assigned market Convergys March 13- July 17 Managua, Nicaragua Team Leader  Lead Support Professionals, promoting their professional development and growth with effective coaching and communication. Promote teamwork and cooperation in delivering the company’s mission.  Provide day-to-day supervision and management of directly assigned team of Support Professionals. Ensure that Support Professionals have a clear understanding of performance expectations, that they are properly trained and that they have access to all the tools and resources they need to perform at high levels of productivity and efficiency.  Conduct multiple call-coaching training sessions each week. Provide feedback to Support Professionals on their daily performance and behavioral activities in an effective and timely manner  Coach and mentor Support Professionals to ensure goals are developed for their personal and professional growth and development. Identify performance related issues and develop an action plan for improvement. Be prepared to take more formal action when goals not achieved, including the proper utilization of Performance Success Plans  Team with support organizations (Quality and Learning, Operations Planning, Human Resources etc.) to evaluate process improvement and opportunities  Responsible for understanding and complying with all company and team policies and procedures Managua, Nicaragua Hotel Estrella (☆☆☆) 2006 – 2010 Front Desk Clerk-          Provide an excellent customer service experience Register customer following the proper standards and documentation Customers Check In – Check Out Accommodate hotel patrons by registering and assigning rooms to guests Keep records of occupied rooms and guests' accounts Making and confirming reservations Collecting payments from departing guests Cash handling and daily cashier audit Prepare daily cash out for bank deposit Education Graduate On Business Administration 2001 – 2005 Universidad De Las Américas Managua, Nicaragua High School Diploma 1996 - 2000 San Vicente De Paul Catholic High School Boaco, Nicaragua Additional Education “Evacuation Techniques Seminar - July 2015 “Effective Leadership” Seminar - March 2014 “Creating Successful Managers” Seminar - June 2013 “Team Building” Seminar - July 2013 References Anthony Brenes-Partner and Co-founder Consultant Solutions Francisco Flores-Digital Marketing Strategist – White Shark Media