Ibrahim Lateef

Curriculum Vitae Name: Address: Home# Email: Ibrahim Lateef 70C, (near 12th Lane) Main Khayaban-e-Badar, Phase VII, D.H.A., Karachi- Cell#-/--DOB: May 06, 1984 Profile I have 10 years+ of diversified experience in Business Development, Customer Services, Banking & Financial Services and Donor Business Consulting. My areas of expertise include IT Project Management, Customer Relationship Management Systems, Complaint Management Systems, Microfinance and Call Center Operations. Academics:  BBA-4years (In Marketing) from Institute of Business Administration. June 2006 Memberships:  Project Management Institute (Member ID:-) Aug 2016 Trainings:     Internal Audit Functions by Mazars Audit Automation Team Effective Proposal Writing by Ms. Rachel Abbey (Senior Monitoring and Review Specialist NSRP) Leverage Linkedin For Your Business Development Efforts by David Nosibor (Innovation Manager at Mazars) International Sales Training by DGS Work Experience: IBEX Global Nov 2016 to date I am working at IBEX as a Client Support Specialist for its International campaign i.e. SquareTrade. I work at nights here usually between 8pm to 5am. Mazars in Pakistan (Formerly BearingPoint/KPMG Consulting): Sept 2011 to Nov 2016 I joined Mazars as a Senior Management Analyst. In an endeavor to develop Donor Funded Business for Mazars, I pursued and identified potential business opportunities across the globe while maintaining an information database of the same. I worked as Technical Writer and developed instructional documents/manuals for portal users, developed weekly/fortnightly Donor Business Newsletters and Developed Proposals/EOIs for target business opportunities. Since my promotion to Business Consultant, I have been continuously involved in Donor and Non Donor Projects along with Donor business development work.  Major Projects: 1. 2. 3. Name of assignment or project: Conducting Workload Analysis Year: 2016 – In progress Location: Pakistan Client: State Bank of Pakistan (SBP) - Banking Services Corporation (BSC) Position held: Functional Officer Name of assignment or project: Implementation of Internal Audit automation Software (eAudit) Year: 2016 – In progress Location: Pakistan Client: Habib Bank Limited Position held: Functional Lead/ Project Management Officer Name of assignment or project: Internal Communication System Year: 2016 – In progress Location: Pakistan 4. 5. 6. 7. Client: Reform Support Unit, Education & Literacy Department, Government of Sindh Position held: Project Management Officer Name of assignment or project: CRM and VoIP integration with Asterisk Support Year: 2015 – 2016 Location: Pakistan Client: Silkbank Limited Position held: Project Management Officer Name of assignment or project: Services of IT Related Firm For Procurement Performance Management System Year: 2015 – In progress Location: Pakistan Client: Sindh Public Procurement Regulatory Authority (SPPRA) Position held: Project Management Officer Name of assignment or project: Establishing MIS for PNPM Revolving Loan Fund Year: 2012 - 2014 Location: Yogyakarta, West Sumatra, NTT and Central Java Client: World Bank / Govt. of Indonesia Position held: Data Migration Lead and Support Lead Name of assignment or project: Selection of Core Banking System Year: 2012 Location: Karachi, Pakistan Client:Burj Bank Position held: Team Lead Silkbank Limited: Dec 2008 to Aug 2011 I worked as Project Management Officer in Technology Division. My responsibilities included:  Preparing Monthly Progress Reports and Newsletter.  Technical and Financial reporting of the projects.  Creating and executing project plans within the given scope, cost & schedule constraints.  Managing Change Management Function  Monitoring IT related customer/ staff complaints  Handle customer complaints related to Alternate Delivery Channels and IT-Operations.  Facilitating IT Internal Audit and Vulnerability Assessment performed by Third Party  Report Creation: o Quarterly Capital Commitments reporting to Finance o Monthly Accruals reporting to Finance. o Daily ATM Transactional Reports o Quarterly SBP Reporting numbers for Network Up/Downtime.  Major Projects: o Personal Loan o Revolving Credit o IVR & CRM Phase II o ATM Bilingual Project  IT Procurement o RFP Creation & Design o Vendor Coordination / Management o Creation of Cost Approval Notes Hong Kong and Shanghai Banking Corporation (HSBC): Nov 2006 to Nov 2008 I was working in HSBC’s Business Telephone Banking as a Business Banking Officer where I was dealing with SMEs (Small Medium Enterprises). I used to resolve their business accounts related queries i.e. balance inquiries, account opening requests, complaints etc. After joining HSBC I was deputed at Shaheen Complex Branch for 3-weeks, it was part of my rotation plan. Here I worked very closely with branch staff and attained a good understanding of the following:  Teller Function  Account Opening/ KYC  Transaction Authorization  ATM Card / Cheque Book Issuance process