Ibrahim N. Nyauncho
P.O Box-
Phone:-
E-mail-
Objectives
To secure a promising position that offers both a challenge and a good opportunity for growth, where my personal and professional skills can be of value to the organization.
Education
Mobile Software Development and Entrepreneurship Program (MIT) (Aug. 2021 – Currently)
eMobilis Mobile Training Institute, Nairobi
Graduate Diploma in Business Information Systems(July 2007 – Sep. 2010)
Digital Advisory & Learning Center (DALC), Nairobi
International Baccalaureate (IB) Diploma. PASS(July 2002 – Sep. 2004)
International School of the Hague (ISH), Netherlands
International General Certificate of Secondary Education (IGCSE). MERIT(Jan.1998 – June 2002)
International School of the Hague (ISH), Netherlands
Kenya Certificate of Primary Education from Jan.1992 – Dec 1997, (not completed because the family oved to Netherlands in Jan 1998)
St. Georges Grassland Academy, Nakuru
Work Experience
Online Freelancing on Upwork.com (Apr. 2018 – Currently)
Duties:
Article writing
Data entry
SEO for Gadgetreview.com
Proofreading product reviews
Editing and proofreading articles
Administrative tasks
ICT Executive (Grade 1) at The Ministry Of Lands (Jun. 2017 – Mar. 2019)
Duties:
Maintained accurate customer records and verified scanned documents,
Correctly updated files and documents of landowners,
Computer maintenance, system installations and upgrades,
Identified and escalated priority issues to ICT director,
Actively participated in team meetings, and any other duties assigned by ICT Director.
Customer Service Representative at Pevans East Africa Ltd.(Oct. 2015 – Mar. 2016)
Duties:
Providing exceptional customer service to customers by handling incoming calls, customer objections, updating customer information on CRMs, adhering to data protection policies, cross-selling according to customer requirements, & providing peer support to other Customer Service Representatives.
Customer Care Support Representative at M-Kopa Solar Ltd.(Sep. 2014 – Aug. 2015)
Duties:
Handled customer queries over the phone or email,
Educated current and potential customers with product and service information,
Maintained accurate customer records,
Made and received calls as assigned by Head of Customer Care or Designated Supervisor,
Correctly updated the Call Log for every customer/dealer/agent interaction,
Identified and escalated priority issues to Customer Care Team Leaders
Actively participated in team meetings, and any other duties assigned by Customer Care Team Leader.
Customer Service Representative at Direct Channel Simbatech Kenya Ltd.(Aug. 2013 – Aug 2014)
Duties:
Responded to customer inquiries, Anticipating potential needs/problems of customers, Data entry,
Provided accurate information about products and services,
Processed transactions effectively,
Troubleshoot digital T.V issues, and
Enforced customer retention strategies.
Customer Care Agent at KenCall EPZ: (Mar. 2012 – Aug. 2013)
Duties:
Responded to customer inquiries,
Anticipated potential needs or problems of customers,
Followed through on commitments, while maintaining the confidentiality of information,
Achieved first contact resolution,
Provided accurate information about products and services, and
Processed transactions effectively.
Sales Representative & Product Distributor at Forever Living Products (FLP) Ltd. (Apr. 2011 – Dec. 2011)
Duties:
Product knowledge acquisition, communication with customers, recruitment and training of sales persons, ordering sales, and promotion of products.
Industrial training in I.C.T and Information Systems at Kenya Bureau of Standards (KEBS)
(Apr. 2010 – June 2010)
Duties:
Working under ICT help desk (Customer Service), my duties included:
Hardware and software installations/configurations,
Network systems troubleshooting,
Issuing users systems access rights and computer maintenance.
Skills
Personal:
Good communication and administrative skills as well as leadership attributes; Creative, organized and adaptable.
Excellent linguistics, with fluency in Swahili and English languages, and able to converse fairly comfortably in Dutch and partially in Spanish.
Professional:
Proficient with MS Office programs, tools and similar desktop applications, various Internet & Web applications, as well as Customer Relationship Management systems, Content Management Systems, and Transaction Processing Systems.
Experienced with operating systems; MSDOS, Microsoft Windows versions, Linux versions (Obuntu)
Achievements
Basic Bible Course Leadership Diploma (World of Faith Bible Institute)
Certificate of Service (KenCall EPZ)
Bachelors’ Thesis on Enterprise-wide E-business Systems
Graduate Diploma in Business Information systems
International General Certificate of Secondary Education (IGCSE) – MERIT
International Baccalaureate Diploma (PASS)
National Youth Council Delegate Certificate (Lang’atta Constituency)
Referees
1. Jack Kimandu, Quality Analyst, Direct Channel SimbaTech.
Tel: -
Email:-
2. Kevin Ngaira, Team Leader - Operations Department, KenCall EPZ
Tel: -
Email:-
3. Ann Murugi, Operations Manager, M-Kopa Solar Ltd
Tel: -
