Ibrahim Rafik Khan

CURRICULUM VITAE IBRAHIM RAFIQ KHAN KHAN’S 28/A, Linking Road, Goregaon West, Passport No. Z- Mumbai – 400 104. Mobile No. (-. E-mail:- Linked-in id: http://www.linkedin.com/in/ibrahim-khanb- Corporate Work Experience • Samarth Life Sciences Pvt. Ltd. (April 2018 to July 2023) Senior IT Administrator. • Themis Medicare Ltd. (Oct 2015 to April 2018) Senior IT Administrator. • Lords Universal College (Jan 2012 to Oct 2015) Computer IT Lab Senior IT Coordinator • Loop Mobile Back Office (Jan 2010 to Nov 2011) Worked as Desktop Engineer in Network & Support Dept. • Loop Telecommunication (Dec 2008 to Jan 2010) Worked as Outbound Calling executive Description of Duties and Tasks ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING. To Design, Develop, Implement And Maintain Secure It Applications [ERP, Server, Domain, SQL & Etc.] And Infrastructure Across Major Sites And Locations. Server Active Directory, User Management, and Group Policy Administration. Providing Technical Support, Maintaining It Software and Hardware Systems, and Ensuring the Overall Smooth Operation of the Organization's IT Environment. Page 1 of 5  TECHNICAL SUPPORT: o Provide technical assistance and support to end-users, addressing hardware and software issues in a timely and efficient manner. o Performs computer troubleshooting to diagnose system problems; analyzes hardware and software functionality; identifies, locates, resolves and repairs problems within scope of authority; documents call records and results. o Troubleshoot computer systems, software applications, and network problems, diagnosing and resolving technical issues. o Install, configure, and maintain computer systems, software’s and devices.  NETWORK AND SYSTEMS ADMINISTRATION: o Manage and maintain the organization's network infrastructure, including servers, routers, switches, firewalls, and wireless networks. o Monitoring network performance, identifying bottlenecks and security risks, and taking preventative measures can ensure network availability and dependability. o Regularly back up your systems, keep disaster recovery plans current, and implement data security and protection measures. o The management of user accounts, password files, and access privileges; monitoring use patterns and backup processes; enrolling the assistant in tutorial apps and domain services as necessary  USER SUPPORT AND TRAINING: o To visit sites/locations periodically to collaborate with IT team members, provide user support, addressing inquiries and resolving technical problems related to software applications, systems, and equipment. o Assist with user on boarding, account creation, access management, and permissions configuration. o Conduct user training and orientation on IT systems, software applications, and security best practices.  IT SECURITY AND DATA PROTECTION: o Implement and enforce IT security measures, including user authentication, data encryption, and access controls. o Monitor and evaluate system vulnerabilities, conduct security audits, and implement appropriate security patches and updates. o Ensure compliance with data protection regulations and maintain the integrity and confidentiality of sensitive information. Page 2 of 5  SOFTWARE AND HARDWARE MANAGEMENT: o Manage software licenses, updates, and installations across the organization's systems and devices. o To oversee the process of Purchase Requisitions (PRs), follow-up on status till the IT assets are purchased and deployed to the users. o Monitor and maintain hardware inventory, perform upgrades or replacements as necessary, and coordinate with vendors for hardware repairs.  IT DOCUMENTATION AND REPORTING: o Maintain accurate records of IT assets, licenses, warranties, and service agreements. o To keep track of network links due for renewal. Carry out timely renewal to ensure continuity of services. o Prepare and maintain technical documentation, including user manuals, system diagrams, and standard operating procedures. o Generate reports on IT system performance, incident resolution, and other key metrics as required.  IT PROJECT SUPPORT: o Assist in the planning, implementation, and management of IT projects, including system upgrades, software installations, and network expansions. o Collaborate with internal teams and external vendors to ensure smooth project execution and adherence to timelines. o Participate in the evaluation and recommendation of new technologies, software, and hardware solutions. o Prepare the sites/Locations for IT/Systems audits. Participate in audits as needed. o Any other responsibilities, which may come as exigency from time to time. Project Achievements • Project Title: Network Design and Implementation • Company: Themis Pharmaceuticals Limited • Employment Type: Full-Time Duration: Sep 2017 - Mar 2018 • Project Location: Mumbai Site: Onsite • Role: Network/System Administrator Team Size: 4 • Project Details: 1. Application Mobility 2. Network Services and Unified Communication Page 3 of 5 3. Server Virtualization 4. Data Storage 5. Data Protection • Project Title: Network Design and Implementation • Company: Artemis Pharmaceuticals Limited • Employment Type: Full-Time Duration: Sep 2016 - Dec 2016 • Project Location: Hyderabad Site: Onsite • Role: Network/System Administrator Team Size: 3 • Project Details: 1. Application Mobility 2. Network Services and Unified Communication 3. Server Virtualization 4. Data Storage 5. Data Protection Academic Credentials        Karnataka State Open University (KSOU) - BCA 2012 Maharashtra State Board of Education (MSBE) - HSC 2007 Jetking Certified Hardware and Networking Engineer (JCHNE) Diploma in Computer Management (DICM) Technical Skills and Experience • • • • • • • Experienced in MS Active Directory & G-suite Active Directory Administration. Experienced in supporting Windows OS, MAC OS, MS Office, Microsoft Exchange, Office 365. Experienced in working with Windows Servers and Linux Servers. Experienced with Budget Application, Manage Engine Service Desk Plus. Experience with ERP, Attendances Systems, and Corel & Adobe Products. Experience with Door Access System and CCTV management software’s. Network based certifications such as JCHNE. Teaching Experience • Lords Universal College (subjects were taken as follows) o Introduction to computers (F.Y. Bcom) • Teaching duties like Exam supervision & cap round examiner. etc. with Lords Universal College Page 4 of 5 Back Office or Academic Experience • Working On Committees Including Academic Boards, Governing Bodies and Task Groups. • Coordinator of Mumbai University Pre-Admission Online Registration Process Last 3 Years. • Administering the 'Student Lifecycle' From Registration or Admission to Graduation or Leaving. • Drafting and Interpreting Regulations and Dealing with Queries and Complaints Procedures. • To Perform Any Other Duties Assigned or Delegated by Immediate Supervisor. Personal Details Languages Known: English, Hindi, Urdu and Marathi. Date of Birth: 2nd Dec 1988. Date: (Ibrahim Khan) Place: Page 5 of 5