Ibuanokpe Avwerosuo

IBUANOKPE AVWEROSUO Warri, Delta-Professional Summary A seasoned and dedicated customer success associate with over 3 years of experience in Customer Service with a track record of boosting sales.Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Highly skilled at handling customers, promoting a harmonious and courteous relationship, and actively working to meet business needs of profitability and growth. Skills and Competencies ● ● ● ● ● ● ● Detail Oriented Complaint resolution Time management Microsoft Office proficiency Google Suite CRM platforms Critical thinking ● ● ● ● ● ● ● Product knowledge Discreet and confidential Organizational skills Building customer loyalty Interpersonal Skills Active listening Problem-solving Work History CUSTOMER SUCCESS ASSOCIATE E-commerce store ● ● ● ● 3/2020 to 5/2022 Enhanced customer experience by providing quality assistance. Implemented an excellent feedback mechanism. Responded to customer calls with a professional demeanor. Responding to customer queries, providing excellent support and recommendations to address needs. ● Developed highly empathetic client relationships thereby leading to an increase in the rate of sales and referrals. ● Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction. ● Followed up with customers about resolved issues to maintain high standards of customer service. ● ● ● ● ● OFFICE ASSISTANT 10/2015 to 1/2017 AGI Integrated Services Ltd. - Ughelli Ensured full optimization of company resources to increase profitability and growth. Built and strengthened relationships with vendor representatives in order to maintain consistent supplies. Spearheaded the procurement of materials for production. Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations. Lead change and transformation across business areas to deliver benefits and align company resources. Education Bachelor of Arts, History and International Studies. 2021 Diploma-in-law, Delta State University. 2015 Training and certifications Customer Service Foundations Customer Service Skills Service Management-Building Service Quality Developing Quality Customer Service Skills LinkedIn Learning Alison Alison Alison