Iheoma Nwanyanwu

I pursue excellence and quality, this is evident in the tasks I undertake. I am a native English speaker, well-qualified and highly skilled, with a proven track record as a customer service representative, virtual assistant, data entry specialist and quality analyst. With professional expertise in managing both inbound and outbound calls (cold and warm call transfers). I have amassed over 5 years experience, working with a customer-centric company based in Lebanon and various United States based companies. Throughout my career journey, I have accumulated more than Five years customer service experience. Additionally, I have two years of experience working as a data entry specialist, research and pre-audit analyst, cold and warm call agent, virtual assistant and quality analyst.

Core skills:

• Handling Inbound and outbound calls
• Strong data entry skills
• Effective time management
• Email handling
• Proficiency in CRM tools, with expertise in Salesforce
• Effective research and pre-audit handling
• Customer service proficiency
• Expertise in quality analysis
• Providing coaching
• Phone support

I am dedicated to hard work, innovation, and efficiency, driven by results and fueled by a passion for excellence, I am a very fast learner. My goal is to be a professional contributing effectively to intellectually challenging projects.