Ikechukwu Ugbo

MR. IKECHUKWU UGBO No 20 Francis Ohiomoba street off tayo lawal close ikotun. Email add:-, Phone:-. LinkedIn: Ugbo Ikechuwku Introduction: I am a goal oriented, result driven, target achiever, with penchant for wanting to be the best in what I do and giving my all when faced with any task. I also believe that there is not only a will but also the knowledge and skill to achieve them, and the ultimate wisdom to achieve all things come from God. 1. ACADEMIC BACKGROUND Institution (Dates: from – to) University of Nigeria Nsukka Enugu (Oct 17 2003 to Oct 8 2007) B.Sc, Accountancy (2nd class upper). 2. National Youth Service Corps(NYSC): Aug 2008 - Jul 2009 Wudil L.G.A Secretariat Kano State 3. Additional Trainings: Universal Mandatory IT Training; Afrihub Feb 2007 CATALK (Career Talk; overcoming the challenges of the Labour Market) How May I Help You Training; MTN Nigeria Customer Service training (Sept 26th –Oct 11 2011) Priority Customer Management: Analysis of various types of customers and engagement. Value Proposition in Business Oracle Siebel CRM(Customer Relationship Management) Social Media Marketing and Online Reputation Management. (Shaw Academy. Online Tutors UK) Professional Excel training(Online at Skillsology Institute) 4. PROFESSIONAL EXPERIENCE Company: Polls and Ratings Ltd Date: May 2008 – 20th Sept 2011 Position: Accountant DUTIES: Preparation of monthly and daily accounts of the company Preparation of Financial statements & analysis for Business Plans Handle all accounts books, transactions and dealings of the Company Market Research and segmentation (surveys and analysis) Office administration Present: Company: MTN Nigeria Date: 26th Sept 2011 Position: Customer Care Professional (Social Media) Employee ID: 224169 DUTIES: Customer engagement and problem identification Cross selling and up-selling of company’s products Data gathering and Analytics Social media tools monitoring and customer engagement Survey and analytics Brand marketing and Image improvement Product Testing(User Acceptance Test- May 2015) 5. MAJOR SKILLS: Proficient with Microsoft Word, Excel, PowerPoint. Social media profile management 6. HOBBIES Research, Football, movies, Reading, Travelling. 7. REFERENCES: to be provided on request