Ilya PLUZHNIKOV
34 y.o-)
Married; Non-smoker
Saint-Petersburg, Russia
Phone:-
Mail:-http://ru.linkedin.com/in/ilyapluzhnikov
Skype : i_mpulsed
Objective
Looking for opportunities of new projects implementation, bringing new products to life,
integration of new technologies and delivery of high-quality products. I believe customer
satisfaction, high quality services and high efficient team are the keys
Major Professional Achievements
- 14+ years of experience in SW/IT/Telco industries;
- 8+ years of managerial experience;
- Strong project and operations management, business analysis experience, and product
management;
- Strong people management experience (30+ people);
- Experience in Program Management of 15 projects in a stream;
- Business communications, international projects (R&D and Tech Support), pre-sales,
demos, presentations, workshops;
- Solid practical background in coaching and mentoring people;
- Experienced in creating and implementing training programs;
- Vast experience in research approaches;
- Native Russian, strong English, good German and French languages backgrounds;
- Excellent interpersonal and time management skills, capable of working within frequently
changing schedule
Education
Work Experience
2008 - 2011
Saint-Petersburg State University (SPbGU), Bachelor,
Economics and Business Administration-
Saint–Petersburg State Electro Technical University (LETI),
Master, Computing machinery, complexes, systems and
networks
1997 - 1998
Anichkov Lyceum, Saint – Petersburg, C++ developer
Freelance Program/Product Manager
2014 – now
Additional Education
Operations Management (Unversity of Pennsylvania)
IT managers’ club (Stratoplan.ru)
PMI PMP
Red Hat Enterprise Linux 5
Lotus Domino Server 7 Administration
Citrix XenApp5.0 for Windows Server 2008 extended
administration
XenDesktop 3 Administration
Personality
Diplomatic, highly organized;
Getting things done oriented, goal-seeker,
proactive, strategic thinker, team-player;
Seeking opportunities for professional growth and
new knowledge;
Experienced in multi-national environment;
T-Systems CIS
2013 – 2014
Senior Project Manager
JSC SITRONICS Telecom Solutions
2011 – 2013
Project Manager
JSC Alcatel-Lucent
2007 - 2011
Release Manager/Team Lead
JSC Arcadia
2005 - 2007
Team Lead
JSC Regionchemsnab
2003 – 2005
System Administrator
JSC Key
2002
Sales Manager
Work Experience___________________
Company: Freelance Project Manager, self-employed
Duration: November 2014 – till now
Assignments:
- Program Manager, ICONIQ GmbH, Germany (Dec 2014 – Apr 2015);
- Project Manager, Outsourcing4work GmbH, Germany (Nov 2014 – Nov 2015);
- HR IT Manager, ProperIT Consulting, UK (Nov 2014 – Dec 2015);
- Scrum Master/Project Manager, Criterion Inc, USA (Jun 2015 – Jan 2016);
- Project Manager, Whitelabel Crowdfunding, UK (Jul 2015 – present);
- Program Manager, Armada Solutions Inc, USA (Apr 2015 – Jan 2016);
- Project Manager, Alirm LLC, USA (Jan 2016 – Aug 2016);
- Business Process Improvement Manager/Product manager, Semilimes GmbH,
Switzerland (Feb 2016 – Nov 2016);
- Program Manager/Change Manager, PlatinPower GmbH, Germany (May 2016 – present)
- Project Manager, Next Level Business Consulting, Australia (June 2016 – present)
Company: T-Systems CIS, Saint-Petersburg
Duration: June 2013 – November 2014
Senior Project Manager
Responsibilities:
- Managing distributed project teams (20+ people);
- Project planning, execution, control, closure (De-Mail, TÜV SÜD);
- Scope shaping, deliverables controlling, compliance with timelines and budget;
- Team staffing and performance reviews;
- Requirements analysis and review;
- Stakeholder identification, communications control (negotiations, agreements, etc);
- System testing, systems integration testing, E2E testing, user acceptance scenarios
development;
- Risk, escalation, change management;
- Transition management;
- Quality assurance;
- People development and motivation;
Achievements:
- Delivered releases on time, in budget and acceptable customer satisfaction level;
- Attrition freeze;
Company: JSC SITRONICS Telecom Software, Chennai/Delhi areas/Saint-Petersburg
Duration: July 2011 – May 2013
Project Manager
Responsibilities:
- On-going communications with customers and stakeholders, performed presentations
and workshops for mid and top management levels;
- Regular reporting for Executive Committee;
- Tariff plans elaboration for SSTL (MTS-India CDMA Mobile Operator) (standardization
and stabilization on the market);
- Performed Pre-Sales activities and support;
- Business-critical processes analysis and Business Process Monitoring system
deployment on MTS-India production platform;
- Participated in full life-cycle of software projects - OSS/BSS for mobile, fixed- and
converged network operators: Shyam Telecom, MTS Russia/Belorussia, Uzdunrobita,
Vodafone, UMC;
- Team management 35+ people (6 team leads);
- Functional tasks management, scope decomposition, features/tasks prioritization and
allocation, activities planning, progress tracking;
- Site management (labor documents, shifts' scheduling, salary issues, salary report
issues, external accounting company contacting), owned budget;
- Set up and managed test stands, SW infrastructure, actualized builds, managed release
deliverables;
- Performed customer support, L1 leading;
- Managed knowledge base, performed on-site trainings as organizer and speaker;
- Performed people interviews, goal settings;
Achievements:
- Delivered releases on time and on budget;
- Optimized the product line (tariff plans), increased the quantity of subscribers by 1,5
million people, brought new products to the market (PAN-India Tariff Plans);
- SLA continuous achievement according to negotiated target values wit customer (96% 99%), KPI’s handling, penalties negotiations with customer;
- Operations processes optimization: waiting response time for incoming ITSM tickets
reduced for 500%;
- Lean Operations implemented (excluded systematic non value-added activities for
employees on 60%), manual routine activities automation;
- Process Quality Increased by implementing;
- Reduced the rate of major and critical bugs/CR’s by 10%, the rate of rejected bugs by
15%;
- Obtained team headcount stability (no staff turnover);
- Performed continuous in-house staff education and knowledge transfer;
- Launched Knowledge base (Wiki, Share Point) and daily usage by employees;
Company: Alcatel-Lucent, Saint-Petersburg/Strasbourg
Duration: October 2007 – July 2011
QA Software Engineer -> Senior QA Software Engineer -> Release Manager/Team
Lead
Responsibilities:
- Participated in full cycle software development projects related to compatibility
maintaining, release support, new features development, re-design, features porting,
customer and pre-sales support, escalation managing – Contact Centers, Enterprise
Unified Communications and Collaboration solutions;
- Release deliverables and delivery management;
- Managed and kept up to date QA lab, knowledge base, project documentation;
- Managed and enhanced Manual, Automation, Performance, Compatibility, Installation,
Hardware and Portability testing processes, root cause analysis, optimized QA
processes;
- Deployed, integrated and maintained Alpha Test platform in the office;
- Executed Citrix Competence Center manager role – Platform as a Service
(internal/external customers);
- Set-up communications within distributed teams;
- Contact point for marketing, technical support and customers, pre-Sales support;
- Performed research activities, innovation workshops, brainstorm meetings;
- Developed cost-saving training schemes;
Achievements:
- Reduced the rate of major and critical CR by 30% due to in-house CR rate increase by
30%. Optimized the test suites (kept test campaigns updated, reduced tests’ quantity
by 10%);
- Reduced training expenses by 25% without education cancellation (achieved continuous
people development (at least 1 training per 1 month);
- Accomplished more than 5 customers QA projects in scope of Citrix Competence Center
(received very positive feedbacks from each customer);
- Deployed Unified Communications and Collaboration enterprise solution from scratch
and integrated it to corporate IP telephony network;
- Connected over 200 users and got the platform utilized in daily work;
- Trained over 60 users personally, mentored 5 foreign interns;
- Created technical invention files, Proof of Concepts and sent them to patent bureau;
Company: Arcadia Inc., Saint-Petersburg
Duration: August 2005 – October 2007
Software Tester -> Test Team Lead
Responsibilities:
- Participated in full cycle software development projects (web-based learning and
collaboration portal and client-server applications);
- Performed Manual, Automation, Performance, Compatibility, Installation and Portability
testing processes, root cause analysis, QA processes optimization;
- Developed and maintained project, release documentation and end-user manuals;
- Managing test strategy, tests execution;
- Participated in workshops with customers;
Achievements:
- Succeeded in 2 prototype projects;
- Released 2 high-quality products on time;
Hobbies__________________________
Auto-travelling, foreign languages, history, crossfit, paintball, volleyball, surfing
