Imelda G. Ilot

 IMELDA G. ILOT Mobile: - / - Email:-Address: B9 L31-33-3 Dollar cor. Lira Sts., Villa Carolina I Subd. Muntinlupa City, 1773 Philippines EDUCATION: 1995 – 1999Bachelor of Science in Business Administration Major in Computer Management (BSBA) Colegio De San Juan De Letran, Philippines PROFESSIONAL EXPERIENCE: February 2018 – February 2019 – Midas Ventana Solutions Ltd. Corp and – Magnus IT Opus Corporation Makati City IT Business Analyst – Blockchain Technology Works with internal and executive teams in understanding business/product and documentation requirements Tracks and monitors project progress, milestones, risks and documents Contributes to the development of BRS, SRS, SOW, FAQs, Test Plan and Test Cases Assists Project Managers in execution and delivery of Blockchain and Cryptocurrency projects Works with QA Lead and team in defining and validating UAT results Ensures the alignment of processes, documentation, timelines and reports of each projects Works closely with Project Managers, Product Owners, BA, Developers and QA testers across all the stages of SDLC Research and analyzes Blockchain start-ups and based token models and specific tokens Provides business and technical support for Project Managers, Product Owners, Developers, QA testers and other key individuals that are part of assigned projects Leads in house testers and developers on day to day operational tasks and deliverables Provides insights and recommendations for improvements and effectiveness of operations processes and project initiatives July 2015 – October 2017 – Shang Software Solutions - Chantons Inc. - Makati City IT Business Analyst – Payments Systems Performs user/requestor requirements interview for new and alteration the supported system functionality Task analysis and evaluating user system change/enhancement requests. Document any identified required changes, and communicate them to the relevant users, management and stakeholders Conducts testing of developed software to ensure that the changes are mapped and align with the set user requirement. Partakes in assigned work group meetings, prepares project timelines, ad-hoc reports, etc. January 2012 – July 2015 IPI Phils. (outsourced to Prulife UK) – BCG, Taguig City IT Business Analyst Consultant Responsibilities: Performs user/requestor requirements interview for new and alteration the supported system functionality Conducts requirement walkthroughs, training and system functionality overview with business users. Documents system flowchart, proposed screens, reports and file layouts, targeted users and affected business processes. Participates on the creation and development of formal deliverables such as Business Requirements/Requirement Specifications, Test Plan & Script, Matrix, etc. Conducts testing of developed software to ensure that the changes are mapped and align with the set user requirement. Partakes in assigned work group meetings and prepares project timelines and assists in the analysis of Change requests, system defects and fixes. Support Quality Assurance Team by fulfilling and gathering of pertinent documents required for QA monitoring. September 2011 – October 2011Fujitsu Asia Pte. Ltd. (outsourced to Citibank) - Singapore ISC Program Officer/Analyst Responsibilities: Manages, tracks and follows-up on Issue Management Incident Reports Performs metrics reporting/analysis and in provision of IS and Control related information to respective IT Management groups Provides back-up support and guidance to AP IT Technology May 2010 – October 2010Du Telecoms Dubai, UAE Business Process Specialist Responsibilities: Responsible for End to End Business Process and Work Instruction for Customer Care Commercial Division. Conducts presentation on system testing results, product walk through and departmental meetings. Provides technical and non-technical support to various projects on products and services by simulating CRM Tools like Siebel, BSCS, eSERV, etc. April 2006 – November 2009 Emirates Bank (outsourced to Du Telecoms) – Dubai, UAE Business Process Specialist cum Call Centre Representative Responsibilities: Provides support to Project Managers, Quality Specialists and Systems Relationship Manager in mapping development of operational strategy, execution of testing activities such as (UAT, FUT, SIT, BSIM), change Management specifications and data analyst and maintenance. Contributes on process streamlining, alignment and standardization according to several methodologies such as the ETOM structure. Perform gap analysis, test scenarios and cases as per product/service requirement. After which documents test results and reports major and minor defects. SKILLS: Self-starter with a can do attitude, eye for details and thinks outside the box in helping to devise alternative methods of conducting business. Skilled on delivering excellent customer service experience, writing Business correspondence and performing Administrative, Accounting, Technical and Project Management tasks. Effective people and project management skills with strong interpersonal and collaboration expertise Strong time management with good grasp of reporting procedures and escalation hierarchies Worked with the following tools such as Windows, Siebel, BSCS, SAP, MS Office, MS Visio, MS Project, MS Great Plains Dynamics, Payment Systems for Online Gaming Well oriented with standard process mapping techniques using analytical skills Familiar with usage of basic SAP systems on the field of Invoice Processing Executes conceptual thinking and analysis Good knowledge on general management, organizational and business topics and process management tools and concepts. TOTAL YEARS OF EXPERIENCES: Business Analysis = 7yrs.Project Management Assistance = 4yrs. Business Operations and Strategic Development = >6yrs.System Tester = >7yrs. Project Management Office = >5yrs.SAP Invoice Processor = 1yr. Customer Service/Call Centre Officer = >7yrs.Assistant Team Leader = 2yrs Accounting and Administrative Tasks = >5yrs.System Analysis and Design = <5yrs PERSONAL BACKGROUND: Citizenship: FilipinoBirth Date: April 7, 1978 Birthplace: Manila, PhilippinesPassport number: P- REFERENCES: Professional references will be available upon request.