Imran Bagwan

Imran F. Bagwan 610, B-Group Gharkul, Hyderabad Road, Solapur-05 M: (- /--Summary Corporate Executive with fair background including office management, sales / Customer Service and general operations. Good Experience of 6+ years in aspects of Hospitality, customer service management & training. Possesses effective communication and team skills. Detailed oriented with strong skills in coordination, time management and interpersonal relations. Highlights       Experienced in sales, customer service, hospitality & training. Successful in Microsoft office. Skilled working with- windows XP, windows 7 and higher. Energetic self-starter with strong communication skills; works well independently or on a team. Highly productive managing upon assigned task; a creative problem-solver who rapidly adapts to changing demands. Public relations builder. Professional Experience BPO, Hospitality & Training              Deal with calls in highly professional manner. Act as a first point of contact for customer. Handle complaints and queries regarding sales & services with courtesy. Update customer records with information. Quickly process information. Provide information on Product and Services of the company. Provide & explain hotel services to guests. Providing proper information on accommodations. Help them out in the financial dealings by suggesting various options like ATM, Credit card and other cash transactions. Maintain high standard of Cleanliness and Hygiene of the company property. Prepare Reports for Manager. Manage office; performing office administration, supervision. Provide training on language and soft skills. Work History Present Position- Language & Soft Skills Trainer. Sathe’s School of Management., Solapur Providing training on spoken English and soft skills, coordinating with center staff, office administration, student counseling, suggesting courses to students, following admission process, dealing with problems & queries of students as well as office staff, performing marketing activities, visiting colleges & Institutions, giving presentation, maintaining records. Admin Executive. (6 Months) Pearl Mechaplast Pvt Ltd., Pune Job Responsibilities- To Provide Comprehensive admin support, Vendor Management, Aug 2017 to Feb 2018 Place purchase orders, Maintain Purchase & Sales Records using tally and Ms-excel, Employee attendance, work out wages, Handle Petty Cash, Maintain office Records, Attend telephone calls, Arrange travel, arrange meetings, coordinate with sales and marketing team, Make vendor payments, Payment follow up. Aug 2013 to Feb 2016- Front Office Executive (2.5 Years) Hotel Aziz Plaza, Solapur. Job Responsibilities- To Greet, Register and sell rooms to the Guests, Ensuring cleanliness in the rooms, Performing Guests Transactions while check out, attending phone calls and directing them. Jan 2010 to Aug 2013- Sr. CCA (3.5 Years) AnR BPO Solutions, Pune (US Process) Job Responsibilities- Provide dynamic customer service to each customer, Provide comprehensive administrative support to new hires, and maintain all records of Sales and Lead Generation. Handle Retention and escalations. (Earlier joined their branch ‘SSPL’ which was situated in Solapur, worked as a customer service assistant from Jan 2011 to June 2012 then Shifted to Pune; as SSPL was closed and the complete team was merged with AnR.) Responsibilities at SSPL- Out bound- Loans collections of payments of installments. Following FDCPA laws while adhering to given targets. Language and IT Skills Languages    Proficient in English; both in oral and written.     Proficient in using Ms-office tools (Excel, Word &PowerPoint) Have sound Knowledge in using AutoCAD (2D & 3D) Have basic working knowledge in Adobe Photoshop, Corel & PageMaker Internet savvy Speaks Hindi as native and Marathi as a secondary language. Basic Knowledge in Arabic reading. IT Skills Personal Information     Date of Birth. : 15 May 1992 Marital status Nationality. : Single : Indian Present Address. :. 610, B-Group V- Gharkul, Hyderabad Road, Solapur-05 Educational Information    B.Com HSC SSC Pursuing Dec 2014 May 2007 A A MTSTS (Board) Apr 2013 MTSTS Apr 2010 A A Other Educational Certifications:   Diploma In Hospitality & Tourism Diploma in computers & office Management.