Inara Charrise Dumip Ig

WORK EXPERIENCE EXECUTIVE VIRTUAL ASSISTANT TWA Photographic Artists | September 2021 Scheduling a photographer for weddings and sending worksheets Coordinate with sales consultants about packages, number of hours, and any changes Resolve scheduling conflicts as they occur Manage the photographer's calendar and availability INARA CHARRISE DUMIP-IG EXECUTIVE VIRTUAL ASSISTANT PERSONAL PROFILE Dedicated General Virtual Assistant, Independent Project Manager, Social Media Assistant with 13 years of experience working in high-pressure sales, admin and account management environments. An adept presenter, communicator and problem-solver used to dealing with a diverse audience and achieving the best results. SOFTWARE SKILLS Content Studio LINDA Transistor CANVA Hootsuite Mailchimp Basecamp Trainual Pipehire Clickup Clockify Google Workspace Launch27 Planable Wordpress Slack ASANA Sunsama Outlook Zoom Business Suite Microsoft Office EXECUTIVE VIRTUAL ASSISTANT Donna Santos Studio | September 2021 I perform the project management task I manage office communications, reports, and documents I preserve business records I gather information I organize schedules I updating business contacts and Masterfile I create daily, weekly and monthly reports EXECUTIVE VIRTUAL ASSISTANT Magic| July 2021 I perform the project management task I manage office communications, reports, and documents I preserve business records I gather information I organize schedules I updating business contacts and Masterfile I taking minutes I create daily, weekly and monthly reports Handling client's complaint I create social media content posts and graphics I schedule the social media posts in IG, Facebook, and Linkedin I create request form, order form and client's survey EXECUTIVE VIRTUAL ASSISTANT Cowork Inc | July 2021 I request to edit the podcast audio to Next Day Podcast Portal. I upload the edited podcast audio and schedule the episode for release in Transistor as a new episode. Publish episode shownotes on Website. I manage and filter emails. Organizing Google Drive, Photos, etc. I booked a flight and order supplies on Amazon. Basically, all admin tasks that my client asked me to do. I do research and Data Entry Calendar Management Appointment Setting AREAS OF EXPERTISE Data Entry Email Management: Filtering, Clean Up, Labelling Calendar Management Online Booking Create a Project Management Plan Create a Social Media Management Plan and Marketing Graphics Social Media Optimization Social Media Page Chat Support Social Media Content Plan and Scheduling CONTACT INFO Office Address: Barangay Maunlad, Puerto Princesa City, Palawan 5300 Email:-LinkedIn: linkedin.com/in/inaracharrisedumip-ig/ EXECUTIVE VIRTUAL ASSISTANT Mane Temptation | July 2021 I create social media posts and graphics I schedule social media content post I manage my client's social media accounts Social Media engagements Maintain the credibility and availability of my client's account by 100% Answering queries and set up a chatbot I manage my client's project management tool I become the Officer In-charge of the operation Coordinate and collaborate with the team Follow up team's progress and making sure that they meet the respective deadlines Identify their challenges and obstacles to do their job Monitoring Team's KPI SOCIAL MEDIA SPECIALIST B2B Social Nexus | June 2021 I do publishing content Build brand awareness, and ultimately, boost sales. I schedule content I organize files and documents and do research Some data entry Calendar Management and Appointment Setting Social Media engagement Making reports and data analysis PROJECT MANAGER Virtual Digital Agency | April 2021 I'm in charge to have a direct line with the upper management to help manage other employees virtually. I perform different administrative tasks such as the onboarding process for the newly hire VAs Prepare training materials, video, and guide Create the project management process and flow I perform outbound calls, live chats, and email support. Maintain and update systems for the new team member I facilitate meetings and collaborate with project teams to ensure timely decision-making and effective communication between project stakeholders at all levels. Create a weekly target Manage and communicate with the team Making phone calls and appointment setter PROJECT MANAGER/EXECUTIVE VIRTUAL ASSISTANT My Life Plan USA | April 2021 I'm in charge to have a direct line with the upper management to help manage other employees virtually. I perform different administrative tasks such as the onboarding process for the newly hire VAs Prepare training materials, video, and guide Create the project management process and flow I perform outbound calls, live chats, and email support. Maintain and update systems for the new team member I facilitate meetings and collaborate with project teams to ensure timely decision-making and effective communication between project stakeholders at all levels. Create a weekly target Manage and communicate with the team Making phone calls and appointment setter PROJECT MANAGER/EXECUTIVE VIRTUAL ASSISTANT Sparkked | April 2021 I create, prioritized, managed, and documented assigned projects using Slack & Trello to standardize project tracking and documentation. I record project details such as task progress, resources costs, and allotted budgets to analyze performance, generate performance reports for key leaders, and implement corrective measures, which improved performance. I facilitate meetings and collaborate with project teams to ensure timely decision-making and effective communication between project stakeholders at all levels. I manage social media content posts and schedules. Maintain the company website and perform as admin support. VIRTUAL ASSISTANT - LOAN PROCESSOR Extent Your Team | April - May 2021 Supported team manager and performs management dues when the manager is absent or out of office. Managed inventories and stock, including keeping detailed records of inventory use and sales, and advising management on orders where necessary. Provided encouragement to team members, including communicating team goals and identifying areas for new training or skill checks. Assist management hiring processes and new team member training. Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance. Communicating deadlines and sales goals to team members. I develop strategies to promote team member adherence to company regulations and performance goals. Conducted team meetings to update members on best practices and continuing expectations. Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines GENERAL VIRTUAL ASSISTANT UPWORK | Jan -April 2021 Currently manage Emails: Filtering, Sending, and Receiving. Do Online booking appointments with clients. Following up with clients/customers regarding the reservation. Do Calendar Management. Do file Management (organizing files using Dropbox, Google Drive, etc.). Do Database building (e.g. Updating email or contact lists using Keap). Do research on certain topics. Do Transcription. I am taking down minutes of meetings. I create basic reports and presentation. Currently manage Social Media Accounts (Facebook, Twitter, LinkedIn, Youtube). EXECUTIVE VIRTUAL ASSISTANT MorethanPPE Canada | Oct 2020 - Feb 2021 Acting as the point of contact between the executives and internal or external colleagues. Organizing meetings and booking meeting rooms. Handling correspondence directed to managers. Taking dictation, minutes and wring them up subsequently. I produced reports and presentations. Maintain the current filing and database system, and looking for ways to improve current systems. Currently manage my client's personal transactions. Do Web Research. Do Appointment Setter. Do Data Entry. Perform Cold Calling/Lead Generation. OPERATIONS MANAGER Mega Cellular Network Inc | Oct 2017 - Dec 2018 Ensure all operations are carried on in an appropriate, costeffective way. Improved operational management systems, processes and best practices. I purchase materials, plan inventory and oversee warehouse efficiency. Help the organization’s processes remain legally compliant. Formulate strategic and operational objectives. Examined financial data and use them to improve profitability. Managed budgets and forecasts. Performed quality controls and monitor production KPIs. Do recruitment, training and supervising staff. Find ways to increase quality of customer service. ACADEMIC HISTORY PALAWAN STATE UNIVERSITY Masters of Science | June 2005 - March 2009 Bachelor of Science in Computer Science ONLINE COURSES | CERTIFIED Project Management Course | Feb - March 2021 Successfully completing the Project Management Course with the following coverage: Project Analysis, Project Charter, Project Plan, Project Cost Estimation, Project Management Tools, Communication Management Plan, Business Branding, etc. Freelancing Course | Nov 2020 - December 2020 Successfully completing the Freelancing Course Training and Coaching which includes General Virtual Assistance tasks, Social Media Basics, Social Media Marketing, simple Website creation, Content Marketing, SEO Strategies, Lead Generation, Basic Facebook Ads, Youtube Optimization, and Basic Email Marketing. Customer Service Representative | Sept 2020 - Oct 2020 Successfully completing the Customer Service Representative Course which covers Customer Service Basics, Voice and Non-Voice Customer Service and Technical Support (Inbound and Outbound), Chat Support, Sales Strategies, and Complaints Handling. BPO Home Based Course | Sept 2020 - Oct 2020 Successfully completing the BPO Home Based Course with the following inclusions: BPO Basics, Customer Service & Sales, Technical Support, Other Programs/Accounts & Complaints Handling, BPO Agent Applications, Evaluation and Recommendations (One-onone call in Skype). English for Freelancing Course | Sept 2020 - Oct 2020 Successfully completing the English for Freelancing Course with the following coverage: Grammar, Filipinism, Optimized Blog, Email Requesting, Copywriting, Proofreading, etc.