Ioana Grama

Curriculum Vitae PERSONAL INFORMATION Ioana Grama GRAMA IOANA 225C Gheorghe Ionescu Sisesti, sc. 1, ap. 104, sector 1, Bucharest ! - - Sex Female | Date of birth 06/06/1985 | Nationality Romanian ! WORK EXPERIENCE June 2016 – present ! Marketing Manager RO Magna Marketing 225C Gheorghe Ionescu Sisesti, sc. 1, ap. 104, sector 1, Bucharest www.romagnamarketing.ro RO Magna Marketing offers marketing and management strategies mainly for hotels in Romania. The company is implementing best practices through proven techniques and the latest developments in travel distribution, to optimize and increase financial results for any type of accommodation. Services: marketing strategies, branding/rebranding, online and direct promotion, management strategies, create distribution channels. ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Maintain the relationship with existing clients and idetifying new customers Promotion of marketing services to customers (online shops, hotels, different companies/ brands) Establish meetings with prospective companies to provide specialized marketing services Identifying potential clients and end cooperation agreements Maintain a good relationship with clients Administration and optimization social media accounts Manage Social Media accounts and online campaigns – Facebook, Instagram, Google Ads SWOT analize Implement marketing strategies Identify KPI’s and analize Organized events to present clients products and services Media appearances Courses for employees Mystery shopper Create newsletters template Direct marketing to individuals and companies Develop customer portofolio Increase customers satisfaction for our clients Reduce clients costs Business or sector Marketing © European Union,- | http://europass.cedefop.europa.eu Page ! 1 / ! 6 Curriculum Vitae February 2016 – May 2018 Replace with First name(s) Surname(s) Country Sales Manager Tailor Events Europe SRL Bd. Erou Iancu Nicolae 147 Street, Europa Bloc, sc. B, ap. 13, Voluntari, Ilfov, Romania www.tailorevents.ro ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Maintain the relationship with existing clients and idetifying new customers Tracking corporate contracts Promotion of services to customers (corporate and individuals) Establish meetings with prospective companies to provide specialized services of consulting to optimize and reduce costs Taking calls for tenders allocated or received spontaneous and maintaining the relation with potential clients throughout the sales process – processing, booking, issuing, billing, collection, issuing travel documents Achieving target Identifying potential corporate customers and end cooperation agreements Maintain a good relationship with airlines Daily sales reports Invited to TV shows talking about tourism industry in Romania and other contries Business or sector Travel Agency April 2012 – February 2016 Corporate Manager Touring EuropaBus Romania – TUI Travel Center Eurolines Reinvierii 3-5 Street, Bucharest, Romania www.tui-travelcenter.ro ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Maintain the relationship with existing clients and identifying new customers Tracking corporate / resellers contracts Promotion of services to corporate customers Establish meetings with prospective companies to provide specialized services of consulting to optimize and reduce costs Taking calls for tenders allocated or received spontaneous and maintaining the relation with potential clients throughout the sales process – processing, booking, issuing, billing, collection, issuing travel documents Achieving the target Identifying potential corporate customers and end cooperation agreements Maintain a good relationship with collaborating resellers Maintain a good relationship with airlines Daily sales reports Business or sector Travel Agency August 2010 – March 2012 Corporate Ticketing & Tourism Consultant Touring EuropaBus Romania – TUI Travel Center Eurolines Bd. Nicolae Balcescu 21, Bucharest www.tui-travelcenter.ro © European Union,- | http://europass.cedefop.europa.eu Page ! 2 / ! 6 Curriculum Vitae ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Ioana Grama Maintain the relationship with existing clients and idetifying new customers Tracking corporate / resellers contracts Promotion of services to corporate customers Establish meetings with prospective companies to provide specialized services of consulting to optimize and reduce costs Taking calls for tenders allocated or received spontaneous and mantaining the relation with potential clients throughout the sales process – processing, booking, issuing, billing, collection, issuing travel documents Achieving the target Identifying potential corporate customers and end cooperation agreements Involvement in the events development (NATO Summit 2011) and enforce the agreed plan Book conference class and organize team buildings and events Booking, issue, reissue and refund tickets for any airline and destination in Worldspan and Amadeus systems Access BSP link IATA for VMPD and REFUND Application Issue VMCO in Worldspan and Amadeus systems Book tickets for unaccompanied minors, pets, special luggage Sending request to airlines for groups quotation, maintain a good relationship with all resellers and airlines throughout the process offer-book-isue group documents Verifying time changes and inform the clients – resellers partners to reconfirm with passengers the tickets Issue medical and storno insurance, RCA Maintain a good relationship with colaborating resellers Maintain a good relationship with airlines Daily sales reports Business or sector Travel Agency December 2008 – August 2010 Agent helpdesk Ticketing HOTEL AIR / HOTELCON ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Booking, issue, reissue and refund tickets for any airline and destination in Worldspan and Amadeus systems Access BSP link IATA for VMPD and REFUND Application Issue VMCO in Worldspan and Amadeus systems Book tickets for unaccompanied minors, pets, special luggage Sending request to airlines for groups quotation, maintain a good relationship with all resellers and airlines throughout the process offer-book-isue group documents Verify time changes and inform the clients – resellers partners to reconfirm with passengers the tickets Maintain a good relationship with colaborating resellers (over 1000 agencies in Romania) and also with airlines Daily sales reports (around 100 tickets and 5-10 reissues of tickets) © European Union,- | http://europass.cedefop.europa.eu Page ! 3 / ! 6 Curriculum Vitae Replace with First name(s) Surname(s) Business or sector Travel Agency July 2007 – December 2008 Travel & Ticketing Consultant Touring EuropaBus Romania – Eurolines www.eurolines.ro ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Booking, issue, reissue and refund tickets for any airline and destination in Worldspan and Amadeus systems Issue bus tickets Booking hotels in Romania and International through the online systems GTA, MIKY, Dertour, Tez etc., issue vouchers Issue invoice for all sales Daily reports for sales Issue medical and storno insurance, RCA Rent a car Prepare offers for tickets, hotels and tourism packages Business or sector Travel Agency May 2007 – June 2007 Tourism Consultant SC Maxim Travel Events & Incentive SRL ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Mainteining relationship with Romanian Hotels and ending contracts Booking hotels in Romania and International Booking conferinces class and organize team buildings Prepare offers for tickets, hotels and tourism packages Issue travel documents Issue invoice for all sales Online bookings by GTA and MIKI systems Looking for and contacting new customers to arrange meetings with the Agency’s Director Mainteining relationships with loyal customers Verify the offers on web site Send newsletters Business or sector Travel Agency February 2004 – May 2007 PC Operator SC Gram-Star C&V SRL ▪ ▪ ▪ ▪ ▪ ▪ ▪ Administrate the data base, enter data into computer databases and change management Preparing reports and statistics for sales and expenses Preparation of basic documents Primary Accounting Keep in touch with clients and maintenance cotracts with suppliers Maintain the Bank relations Romaniain – English – Romanian short texts translations Business or sector Commerce December 2005–December 2005 Promoter Million Consulting ▪ ▪ Promote company products Papilon (Loncolor) Advice clients Business or sector Marketing July 2004 – August 2004 Promoter © European Union,- | http://europass.cedefop.europa.eu Page ! 4 / ! 6 Curriculum Vitae Ioana Grama Unilever ▪ ▪ Promote products Advice clients Business or sector Marketing EDUCATION AND TRAINING ! 2008 – 2010 Faculty of Commerce – Master Business in tourism Academy of Economic Studies Bucharest Specialization: Tourism 2005 – 2008 Faculty of Commerce – Master Business in tourism Academy of Economic Studies Bucharest Specialization: Business Adminitration Trade, Tourism, Services, Commodities and Quality Management Mathematics – Informatics / Certificate in Computer Science National College „Nicolae Grigorescu” Campina 2008 – 2010 Specialization: Mathematics – Informatics PERSONAL SKILLS Mother tongue(s) ! Romanian Other language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production English Advanced Advanced Advanced Advanced Advanced Italian / French Beginner Beginner Beginner Beginner Beginner Communication skills ▪ good communication skills gained through my experience as manager Organisational / managerial skills ▪ leadership Job-related skills ▪ Communication skills / team spirit / work autonomy / power of persuasion / initiative / responsability / ability to integrate in a team / teammate / synthesis capability / organizational and planning skills / positive attitude / self-motivated / problem solver Computer skills ▪ good command of Microsoft Office™ tools - Microsoft Word, Excel, PowerPoint, Front Page, HTML, Outlook, CorelDraw © European Union,- | http://europass.cedefop.europa.eu Page ! 5 / ! 6 Curriculum Vitae Other skills ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Driving licence ▪ Replace with First name(s) Surname(s) Tourism Brevet – Travel Agency Manager Consultative Sales Skills Course - Professional Development Training and Consulting Practical Project Management Course – Be More Intelligent Techniques Course of Business data processing SMEs - Academy of Economic Studies Ticketing Course "Introduction to Worldspan" Ticketing Course "Issue, reissue and cancellation of tickets in Worldspan" Ticketing Course "Basic Amadeus" Ticketing Course "Ticketing in Amadeus' Ticketing Course "Re-issuance and cancellation of tickets on Amadeus' Ticketing Course "Amadeus Ticket Changer" and travel insurance Booking Course "MerlinX" Dertour, Meier's, ADAC Booking Course TUI “Iris Plus” IATA / UFTAA Foundation Course Ernst & Young audit Course Certificate in Computer Science (Institution: National College "Nicolae Grigorescu" Campina) B / 2003 © European Union,- | http://europass.cedefop.europa.eu Page ! 6 / ! 6