IRIS
ABELLA
Experience
September –March 2015
OJT- TSR • Agent • Convergys
March 2015 – December 2017
Technical Support Representative • Agent • Convergys
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Crossed trained for Windows Technical Support, Microsoft Office for Mac and
Windows (Technical Support).
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Setting schedule appointment for Level 2 Technicians.
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Supporting Accounts and Billing concerns.
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Generating Sales for Microsoft Products (Windows 10 – Office 365 and Office
Perpetual Licences)
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Answering Inbound and Outbound Calls, and Appointment Setting.
March 2018 – January 2020
Customer Service Representative • Department Head (CSR) • Borderless Inc.
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Answering Email Inquiries Gmail, Facebook, Instagram Live Chat and other
social media page.
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Processing Orders and Shipments, Managing PayPal Account and Encoding.
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Preparing Weekly and Monthly Report for Customer Service Sales and Update.
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Monitoring Stock Items and Update Store Page.
January 2020 - Present
Telemarketing • Virtual Assistant • Go-VA
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Outbound Calls for Old and New Facilities, Introducing product promotion.
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B2B Lead Generation
Education
Cebu Technological University, Cebu, Philippines
• Bachelor of Science and Industrial Technology – Major in Computer
Technology
