Irish Bonrostro

Hustle hard. Stay humble.

• Social Media Graphics Designer

• Virtual Assistant

• Customer Service Specialist

• 5 years experience in Quality Assurance (BPO Operations)

• 3 years experience as Technical Support Specialist for Email & Internet services

FREELANCING EXPERTISE from FVA Consultancy courses:

I completed my Freelancing Course through Filipino Virtual Assistance which is a Consulting Agency that offers Freelance training and apprenticeship opportunities. I received several compliments while I was doing the apprenticeship for Social Media Content Creation and I definitely grew through the process. You can also check out my portfolio on this link including the Freelancing Course Certificate.

(https://drive.google.com/drive/folders/1S_nYnNr46LK0aJe7u2ffPbo07fHs0aTt?usp=sharing)

Customer Service Representative.

You know, this Golden Rule—treating people the way you’d want to be treated if you were in their shoes—is such a fundamentally important idea. And I think business, when it’s done right, holds people accountable for treating people right, doesn’t just talk about being great.

Compassion is one of my arsenals when it comes to providing meaningful interactions with customers who are having difficulties understanding their billing statements. As Customer Service Specialist:

•Provide value to customers, adopt practices that are transparent—and put their satisfaction first.

•Uncover customer's pain points they may be experiencing as they interact with the organization or its offerings. 

•Identify ways to provide the new value by sending feedback to the Business Analyst to create new forms of value for customers and help the organization gain a true strategic advantage.

Talk to you soon!