Somyk Iryna
Customer Support Representative
Kyiv
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Skills
• Fluent written and spoken English;
• High communication skills;
• Event planning experience;
• Leadership experience.
Work Experience
GMOTrading, Kyiv – Customer Support Representative
March 2018 - till present time
Responsibilities:
• work on behalf of the online trading platform;
• respond promptly to customer inquiries via phone, mail or chat;
• monitor and process withdrawal requests;
• check customers' documents and keep track of missing items;
• help the newbies out in taking inbound calls and solving complex issues;
Achievements:
• got bonuses several times as the best employee of the month;
• became a Team Leader of the customer support team (English desk).
Support Your App, Kyiv – Customer Support Representative
December 2017 - March 2018
Responsibilities:
• resolve basic to complex support issues for customer inquiries received via emails;
• maintain a friendly manner and calm when handling complaints;
• ensure customers' satisfaction.
Adventure Tours in Ukraine, Kyiv – Guide and Administrative Assistant
May 2017 - November 2017
Responsibilities:
• provide direct secretarial assistance to CEO;
• efficiently manage flow of office work by answering phones and replying to emails;
• manage Facebook and Instagram profiles;
• create content for the website and brochures;
• schedule bookings and make follow-up calls;
• manage meals and transportation related to the tour;
• handle emergency situations;
• discuss other tour packages and interesting activities with tourists and try to sign them up.
Dream House Hostel, Kyiv – Host and Event Manager
April 2016 - May 2017
Responsibilities:
• manage in-person guests inquiries: advise what to see and to do in the city, help with buying
train/bus/concert tickets, solve customers' problems etc.;
• keep friendly environment in the common area, talk to those people who are sitting alone and
introduce travelers to each other;
• work on the reception when necessary (during rush hours as for the instance);
• create and carry out evening activities (Ukrainian lessons, bicycle/walking tours, pub crawls
etc);
• manage Facebook and Instagram profiles;
Achievements:
• became a Head Host in 6 month;
• the chain owners sent me on tour around their hostels to share my experience with other
employees.
Oselya Hotel, Kyiv – Receptionist
November 2015 - April 2016
Responsibilities:
• make reservations;
• process guests' check-ins and check-outs;
• answer calls, emails and in-person queries related to hotel services;
• prepare and complete room and restaurant bills;
• superintend the housekeeper work.
